IT Technician

Job title: IT Technician

Company: RobotShop Inc.

Job description: About RobotShop:

We are known as the world’s leading source for robotics technology. We are in a field that has a bright future. We are just at page one, chapter one of the robotics revolution. Our strategy is solid, our growth is rapid and our ambitions are huge. At RobotShop, like many experts around the world, we believe that service robotics will become the next major industrial phase that humanity will encounter. RobotShop is a pioneer in its sector of activity. We work continuously to conserve and reinforce our leadership position to ensure we provide a positive impact. To ensure robotics has a positive impact.

Position description :

As an integral part of the IT team , the IT technician will be responsible for managing the IT infrastructure, providing support to our internal users and develop, design and implement IT management tools to meet the specific needs of RobotShop. He will participate in the various stages of development, implementation, operation, documentation and integration of specific tools such as: office and management applications, multimedia tools and Internet tools.

Tasks and responsibilities:

The main role of the IT technician is to maintain the work fluidity of users in house.

More specifically, the technician will be in charge of several tasks such as:

• Provide user support with software and hardware either face-to-face, via telephone or remotely;
• Assist users with the Google Apps platform, software or hardware problems, phone system;
• Assess the need for additional hardware purchases;
• Suggest to management any new product or software that could allow RobotShop to stay at the cutting edge of technology;
• Install and configure workstations: printers, scanners etc.;
• Install, configure and monitor the operation of servers, network and computer components;
• Resolve technical problems that occur in all departments of RobotShop;
• Monitor and maintain application performance such as antivirus and backup software;
• Review system alerts and log files and take necessary actions to ensure network security;
• Examine logs frequently, detect problems, correct and analyze email alerts (proactively);
• Document technical processes and procedures and maintain inventory of equipment;
• Provide phone assistance in case of emergency;
• All other related duties.

**In this document, the use of the masculine to designate persons has no other purpose than to lighten the text**

Education:

• D.E.C in computer science, network management option;

OR

• A.E.C network manager: security specialist.

Experience :

• 1- 2 years experience in computer science : user support, office configuration and updates ;
• Experience in customer support (intern) will be considered as an asset.

Technical skills:

• Knowledge of cloud environments will be considered as an asset;
• Knowledge of telephone systems an asset.

Language abilities :

• Excellent French writing, reading and speaking (french environment);
• Functional English.

Attitude :

• Productive;
• Responsible;
• Optimist;
• Seeks excellence;
• Open minded;
• Team player;
• Passionate about customer service (internal /external);
• Excellent customer service;
• Dynamic;
• Enthusiastic;
• Resourceful;
• Autonomous;
• Have an interest in continuous learning.

Physical requirements :

• Work generally in movement (moving within the company for various frequent needs).

Subordinates: The IT technician will have no one under his charge, but must constantly work as a team player with his colleagues, including the programming team, to maximize the effectiveness of IT technologies within the company. We offer :

• Flexible hours;
• 3 weeks of vacation per year (4 weeks after 3 years of service or from the start if 9 years of relevant experience);
• 9 paid statutory holidays;
• 2 paid days for sick leave, family or personal obligations;
• Group insurance coverage available (partly covered by RobotShop);
• Employee assistance program;
• Pension plan with % of contribution from RobotShop;
• Years of service recognition (annual gift);
• Profit sharing program
• Free social activities organized by the company (Annual summer BBQ, Christmas party, etc.);
• Gatherings (virtual or in person) on Fridays, to encourage social interaction;
• Library (books, magazines, and several robotic products are available for personal loan);
• Discount for personal product purchases;
• Reimbursement of approved training programs;
• 2 terraces available to enjoy meals outside;
• Free parking including charging stations for electric cars.

Expected salary:

Location: Mirabel, QC

Job date: Tue, 26 Jan 2021 23:02:43 GMT