Level 1 IT Technician

Job title: Level 1 IT Technician

Company: Alteo

Job description: Alteo is looking for a Senior Level 1 IT Technician for a permanent position based in Laval.

Responsibilities:

– Provide first-response to service incidents (end-user computing, printing and connectivity) requiring telephone support or remote remediation
– Perform entry-level to intermediate technical interventions, root cause analysis and provide escalation services for all workstation and print devices including network connectivity (Level-1 incidents)
– Perform configuration, imaging and staging services on laptop and desktop computers
– Manage service incidents requiring escalation and / or on-site intervention
– Enter updates directly into the Ticketing System (start/end times, work performed details) immediately after completing each intervention
– Interface effectively with the client during service interventions and maintain the highest degree of customer satisfaction
– Thorough knowledge of the warranty policies and escalation procedures of the various manufacturers supported
– Have thorough understanding of the company service portfolio, and maintain an in-depth understanding of client operations in order to deliver exceptional maintenance and support services
– Stay abreast of new technologies, participate in the company sponsored training initiatives, maintain personal certification requirements, and obtain manufacturer certifications relating to the work environment as required by Management
– Adhere to the procedures and escalation processes as defined by Management

Profile:

– AEC/DEC in IT or equivalent
– 1-3 years of experience as Level 1 IT Technician
– Experience in administering and troubleshooting of PC and print environments including network connectivity
– Experience in administering and troubleshooting Microsoft Windows 7/8/10 environments
– Knowledge, operational proficiency and troubleshooting ability of standard business applications such as Microsoft Office Suite, Outlook, O365, Internet Explorer (all versions), Google Chrome (all versions), Firefox (all versions), iTunes, Adobe PDF Reader and Writer, Antivirus software; Bit Defender, MacAfee, Symantec, Sentinel One, WinZip, Active X, Java etc.
– Experience in diagnostics and troubleshooting of hardware: PC (Dell, HP, Lenovo), laptops (Dell, HP, Lenovo, Toshiba), printers (HP, Kyocera)
– Basic knowledge and experience in the implementation and support of SMB internetworking infrastructure: LAN, WAN and wireless appliances
– Intermediate knowledge and experience on Remote Management tools: N-Central, TeamViewer, GoToMeeting and Microsoft Teams
– Intermediate knowledge and experience in diagnostics and troubleshooting both hardware and software related issues on desktop or laptop computers and related peripherals, printers or multifunction devices along with installed options and advanced features
– Good knowledge of Active Directory administration skills (user create/delete, profiles, login scripts) along with a general knowledge of networking concepts (IP addressing)
– Certification required: CompTIA A+
– Obtain the following certifications within the first 12 months in this position: CompTIA Server+, CompTIA Network+, N-Able Technologies
– Be punctual, analytical and possess excellent communication skills and business acumen
– Fully bilingual, written and spoken (French & English)

Altéo recrutement Informatique

Alteo is a recruitment agency specialized in IT based in Montreal. With more than 30 years of cumulated experience, our team of senior recruiters has the expertise to deliver superior results and meet the highest expectations. Thoroughness,…

Expected salary:

Location: Laval, QC

Job date: Fri, 21 May 2021 07:28:08 GMT