Logistics Coordinator, Bell Mobility

Job title: Logistics Coordinator, Bell Mobility

Company: Bell

Job description: Req Id: 275991

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

Description:

Logistics Coordinator (Bilingual Order Fulfillment Representative)

Position Description:

Reporting to the Manager, Supply Chain (Direct Consumer Fulfillment) the position of Product Logistics Representative is an essential part of the department. The incumbent will be the liaison between customers, Bell Interactive, Bell TV, Bell Mobility, Keuhne & Nagel (Warehouse), Canada Post, Planning Associates and the Executive Care Teams at Bell Canada.

Responsibilities:

• Handle escalations and exceptions
• Fulfill customer orders/returns (manually at times) and correct any errors
• Validate confidential information
• Process credits/debits where applicable
• Identify fraudulent activities
• Provide customer service and support to the end users
• Participate in new process implementation and projects
• Support necessary training to all parties
• Run reports as required from SAP P77
• Complete investigations

Preferred Qualifications / Competencies:

• Intermediate knowledge of Microsoft Excel, Word, Access, and Power Point is required
• Working Knowledge of FastAct, NM1, Moneris and Intranet would be an asset
• Solid understanding of business professionalism and the ability to work and share information in a team environment
• Energetic and enthusiastic attitude with strong listening skills
• Highly reliable, resourceful and motivated individual with positive attitude, flexible and willing to work off business hours such as weekends and evenings on occasion
• Strong interpersonal and leadership skills, able to foster effective working teams – Team player
• Strong analytical and problem solving skills
• Working knowledge of SAP (P77) is a must
• Ability to interact with members of various other Bell business units
• Some knowledge of BRS and products an asset

Critical Qualifications / Competencies:

• Excellent communications skills (both written and oral) are required in both French and English
• Strong organizational skills with the ability to prioritize and high level of attention to detail and follow-up
• Ability to work within environment of rapid change and high stress: strong organizational and self-discipline skills
• Excellent problem solving ability, decisiveness, and capable of taking initiative
• Knowledge of Bell products and services with emphasis on Bell Mobility

Education Requirements:

The incumbent should have a College or University education, preferably in a Business Administration or Customer Service, or 2 years in a customer service field or equivalent experience

LI-SH

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Non Management
Job Status: Regular – Full Time
Job Location: Canada : Ontario : Mississauga
Application Deadline: 02/22/2021

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference – we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at .

Created: Canada, ON, Mississauga

Bell, one of

Expected salary:

Location: Mississauga, ON

Job date: Sun, 14 Feb 2021 08:17:47 GMT