Manager, Finance (Payment Experience)

Job title: Manager, Finance (Payment Experience)

Company:

Job description: The Payment Experience team, part of the Revenue Assurance & Operations department in Finance, serves a critical function inensuring that payments made by clients make it to the correct billing accounts in a timely, accurate and efficient manner. The teamsupports a wide range of payment scenarios, from personal cheque payments for home phone service to large complex multi-million dollar payments from an enterprise customer. We handle all aspects of the payment lifecycle from processing cheques toreconciling transactions against our GL’s. Last year we managed over 68M transactions worth $11B.

We continuously look for ways to improve our client and team member experience by investing in our processes and tools in orderto improve accuracy and timeliness whilst reducing our costs in a responsible way. Our team champions the voice of the customerto get system issues resolved in as timely and efficient a manner as possible.

We are looking for an energetic and motivated Manager to support the team and its Goals. In this dynamic role you will be anadvocate for our clients & team members and affect positive change.

Here’s the impact you’ll make and what we’ll accomplish together

This position leads all aspects of the client payment lifecycle for postpaid and prepaid payment transactions for all TELUS clients(Consumer, Business, Partner, Health, TQ, etc.). This position supports team members in Vancouver & Edmonton.

Here’s how

This position leads all aspects of the client payment lifecycle for postpaid and prepaid payment transactions for all TELUS clients(Consumer, Business, Partner, Health, TQ, etc.). This position supports team members in Vancouver & Edmonton. You are responsible for:

• Fostering an environment of collaboration and continuous improvement. Developing a culture that will be your competitive advantage.
• Providing coaching, development, direction and leadership to team members focused on empowering them to achieve their potential.
• Providing a positive Customer First experience by managing the timely resolution of issues and escalations (from internal orexternal stakeholders).
• Analyzing performance measures and workload volumes and adjusting assignments accordingly to meet Service Level Agreements.
• Working with the team to identify opportunities to improve our client experience, improve our processes, find synergies, and reduce costs.
• Manage and maintain internal and external relationships with stakeholders to achieve performance levels

Qualifications:

You’re the missing piece of the puzzle

• You have a proven track record of building a great team culture and engagement.
• You have a natural curiosity that drives a strong desire to continuously learn.
• You have a great attitude and winning spirit.
• You have the ability to effectively manage a diverse workload in a fast paced and demanding environment.
• You have the ability to handle multiple complex issues simultaneously.
• You have excellent written and verbal communication skills with the ability to present information to all levels of the organization.
• You are enthusiastic about learning about different parts of the business.
• You are a strong decision maker with the ability to pivot when required.
• You are proactive, open-minded and not afraid to fail fast and learn from mistakes.
• You are a creative thinker that can apply design thinking principles in your day to day
• You are competent with using Microsoft Excel (filters, pivots tables, etc) and Google Suite.
• You are very comfortable with ambiguity and can balance multiple priorities.
• You have excellent written and verbal communication skills.
• You are organized.
• You have strong analytical skills and can tell the story.

Great-to-haves

• Familiarity with payment processes
• Familiarity with basic accounting principles.

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless …

Expected salary:

Location: Vancouver, BC

Job date: Mon, 24 May 2021 02:47:23 GMT