Manager, Loan Servicing – Independent Business and Agriculture

Job title: Manager, Loan Servicing – Independent Business and Agriculture

Company: Connect First

Job description: Description :

If you’re passionate about your community, adore making an impact, thrive in a fast-paced environment and want to make a difference, then we’re looking for you! When you join our team, you’re joining an organization with deep roots, big ideas, and a commitment to doing what’s right. We work as one connected team, and value thinking big, acting local, taking charge, and making things easy.

We look for people who:

• Share our values
• Enjoy having honest conversations, about real things, as real people
• Believe that creating great experiences is totally within their control
• Build positive relationships and an understanding of what people’s needs are
• See solutions and possibilities (not problems!)
• Are simply outstanding at what they do

Key Accountabilities:

• Oversees the delivery of remarkable loan service delivery that builds trust through expertise, responsive and quality service to the Independent Business & Agriculture team while providing extensive and personalized services to the Special Loans and Syndicated Loan Teams, while balancing the interest/risk of the credit union.
• Manages the delivery of high-quality transactional support to the Consumer & Concierge Team and Corporate & Commercial Team as agreed.
• Applies all loan servicing practices, while using decision making skills that lead to building remarkable experiences.
• Leads and manages Loan Servicing Support team by developing & engaging them, coaching and providing ongoing performance feedback while mobilizing accreditation and other trackers to ensure quality of work is maintained.
• In conjunction with the Manager, Loan Administration and Centralized Operations management team set engaging individual goals and coaches to success.
• Develops, implements, and manages myriad of administration and feedback reporting to help Centralized Operations manage daily operations and identify areas of improvement to benefit to Connect First strategy.
• Accountable to resolve concerns or issues referred by employees, branches/business units or other internal members and solve for underlying cause.
• Assigns, monitors and tracks daily work while providing back-up coverage and acting as a subject matter expert to other staff within the department and the organization.
• Assists in the development and maintenance of a consistent, collaborative and competent image of Centralized Operations while encouraging and working to maintain a positive department morale.
• Reinforces and manages the application of policies, procedures, and audit control standards to ensure compliance and best practice standards to mitigate risk while identifying and recommending to the next level of management potential improvements or immediate risk concerns.
• Manages Centralized Operations related training sessions with internal subject matter experts, managers, and external partners.
• Manages the development, implementation, and maintenance of the departmental initiatives/projects while highly contributing to the execution and implementation of the annual business plan for CFCU, the division and the department.
• Analyzes, revises, and documents work procedures and processes; suggests and implements methods to increase efficiency and accuracy.
• Builds collaborative working relationships with employees in the department, division, branches/business units and external networks within area of specialization.
• Remains current on organizational practices, policies, procedures and legislative requirements; identifies areas requiring clarification or improvement and escalates for further action as required.

Experience and/or Educational Requirements:

• 6 – 8 years experience in retail, business lending/credit, and/or versed in loan admin/credit.
• 1 – 2 years minimum experience in a management role is required.
• Completed a relevant certificate, diploma, degree or designation program.
• An equivalent combination of education and experience may also be considered.

Skills and Competencies:

• Excellent computer skills in Microsoft Office applications and ability to learn other programs.
• Excellent communications skills; both written and verbal.
• Strong leadership and management skills.
• Excellent critical thinking and problem solving skills.
• Excellent organizational, multi-tasking and time management skills.
• Excellent attention to detail in a high volume and fast paced environment.

Qualified applicants are invited to apply online.

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

For more information on Connect First Credit Union Careers, please visit

Expected salary:

Location: Calgary, AB

Job date: Thu, 22 Apr 2021 06:00:12 GMT