Manager of Regional Operations

Job title: Manager of Regional Operations

Company: NVA

Job description: Manager of Regional Operations

National Veterinary Associates

Job Description

National Veterinary Associates is seeking a Manager of Regional Operations to join our team in our growing Canadian division!

About the Company

National Veterinary Associates (NVA™) is the largest private owner of freestanding veterinary hospitals, pet resorts and specialty pet hospitals in the United States, Canada, Australia and New Zealand. Each general practice hospital, specialty hospital and pet resort operates under their own unique brand. With rapid annual growth through acquisition, NVA seeks individuals with the ability and knowledge to manage the current operation and scale tomorrow to support a much larger and complex organizational footprint. Our many veterinarians provide a full range of medical and surgical services, and our local hospital and pet resort leaders embody the entrepreneurial spirit in which NVA was created. NVA believes in putting clients and community first, engaging with respect and integrity, and making a lasting and positive impact. We are a community dedicated to the love of animals and the people who love them.

The pet industry is large, rapidly growing, and dynamic., The industry is projected to reach $96 billion in 2020, with steady upward trajectory. With a rapidly expanding footprint in Canada, this role provides a unique opportunity to provide integral, “ground floor” support to the Canadian operations team.

The Position

National Veterinary Associates is seeking to hire a Manager of Regional Operations (MRO) to support our growing Canadian Division with operations currently in Alberta, British Columbia, Ontario and Nova Scotia. The Manager of Regional Operations is responsible for driving the operations, NVA initiatives, and business functions of NVA veterinary practices within the region of responsibility. Currently we are looking for an individual to support the Ontario and Nova Scotia operations.

This critically key role partners with various stakeholders including the Hospital Leadership Team as well as the NVA Support Center while working closely with and performing duties at the direction of the Country Manager. The successful candidate will maintain the exceptional relationships that have been built with hospital leadership and their teams over the years and extend that capability into new practices as they are acquired. The Manager of Regional Operations will be responsible for spending time in the field with hospital leadership and staff, which is critical for success. This individual will work directly with veterinary practices to improve processes and profitability. Must be willing to travel up to 60-75% of the time and be based out of Canada.

The ideal candidate will possess the following attributes:

• An excellent leader with strong communication, organization and people skills
• An excellent coach and trainer of individuals on key support operatives
• An astute judge of character and situations to recognize issues/problems and solve before escalation
• A problem solver who can collaborate across a large organization to deliver desirable outcomes for individual locations.

The MRO is a highly autonomous position that works collaboratively with the team to support and grow Hospital operations. This key role can be a career position or a launching point for a career in operations or business development.

Job Duties and Responsibilities

Hospital Operations

· Acquires and maintains knowledge of organizational and local practice policies and procedures.

· Utilizes practice management software (AVImark) and NVA support systems. Ensures proper staff scheduling and optimization.

· Analyzes and interprets operational reports and identifies areas for improvement.

· Champions and implements NVA initiatives throughout the region.

Strategic Planning and Leadership

· Collaborates with hospital leadership to develop business strategy and aids in its implementation.

· Creates action plans, sets and manages goals, delegate tasks, and tracks metrics.

· Analyzes and improves systems, policies, and processes.

· Negotiates and mediates conflicts; coaches and provides feedback to hospital leadership.

Hospital Leader Development

· On-board new Hospital Managers and ensures a successful introduction into the company.

· Mentors, coaches, and sets expectations with hospital leadership and staff.

· Ensures Hospital Managers are trained in financial and operational systems and methods.

Financial Management

· Analyzes the financial health of hospitals and diagnoses issues.

· Assists with the preparation and communication of the annual budget.

· Oversees the management of costs, particularly labor.

· Manages revenue growth.

People Management

· Assists Hospital Managers with interviewing, hiring, and resolving personnel issues.

· Conducts Hospital Manager performance reviews and oversees career development.

· Ensures hospitals comply with all Occupational Health & safety policies (i.e. OHS/WHMIS)

· Makes recommendations for staff training and development.

Client Relations

· Develops, champions, and drives client retention initiatives.

· Directs and oversees tactics for increasing new client visits.

· Assesses the quality of client service and provides direction for enhancements.

Qualifications

· Bachelor’s degree or equivalent education is required.

· MBA is preferred.

· 3-5 years of experience in management with healthcare management or veterinary practice experience preferred.

· Knowledge of practice management processes, efficiencies, standards, metrics, and benchmarks.

· Knowledge of veterinary practice management software, such as AVImark, is preferred.

· Work remotely and have the ability to travel up to 60-75% of the time.

· Previous multi-site and/or project management experience.

· Previous P&L experience is preferred.

Desired Skills

· Possesses a self-directed attitude and an ability to work independently.

· Understands financial management, planning, prioritizing, and supervising others.

· Takes initiative to support hospitals as a practice management consultant, providing prompt attention to staff and direction for improvement.

· Demonstrates sound judgment, good problem-solving skills, and effective decision-making abilities.

· Establishes and maintains effective work relationships with medical, administrative, and support staff.

· Communicates effectively, both verbally and in writing.

· Utilizes time management skills to manage priorities of multiple hospitals within the region.

Equal Employment Opportunity

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Hiring is contingent on candidate verifying their eligibility to work in Canada.

*This role is not open to receiving agency candidates and any contingent submissions will not be honored.

Expected salary:

Location: Ottawa, ON

Job date: Wed, 21 Oct 2020 07:47:27 GMT