MANAGER, OFFICE OF THE CHIEF TECHNOLOGY OFFICER

Job title: MANAGER, OFFICE OF THE CHIEF TECHNOLOGY OFFICER

Job description: Job ID: 42758

• Job Category: Information & Technology
• Division & Section: Technology Services Division, Office of the Chief Technology Officer
• Work Location: Metro Hall, 55 John Street
• Job Type & Duration: Full Time, Permanent
• Salary: $140,000.00 – $176,439.00 and Wage Grade 9
• Shift Information: Monday – Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: Nov-10-2023 – Nov-24-2023

Toronto, Canada’s largest city and the fourth largest in North America, is consistently ranked as one of the world’s most livable cities and serves as a global center for business, finance, arts, and culture. In its pursuit of modernizing city services through strategic investment, digital transformation, and IT systems management, the Technology Services Division collaborates with all city divisions to deliver innovative IT business solutions and a secure, reliable IT infrastructure supporting city programs and services.

The Technology Services Division is looking for a Manager, Office of the Chief Technology Officer, reporting directly into the Chief Technology Officer. In this pivotal role, you will connect people, projects, and policies. Working closely with the City Manager and Deputy City Manager’s Office, you support senior leadership, council members, and external partners in navigating and coordinating Technology Services initiatives and processes.

The major responsibilities of this role will include:

Council & Senior Leadership Engagement: Act as the first point of contact for senior leadership and council, connecting operations and leadership, identifying synergies between leadership requests and the Technology Services Division. Provide issues management, consultation, and key communications to council and the senior leadership team. Support Council and Committee reports aligned with City priorities.

External Partnerships: Work collaboratively with external stakeholders, including contractors, City agencies, boards and communities, members of the public, and other levels of government. Build strong relationships and facilitate open communication to gain support, resolve issues and maintain ongoing positive, collaborative relationships with our external stakeholders.

Emergency Planning: Coordinate emergency response protocols within the Technology Services Division. Work closely in collaboration with Toronto Emergency Management in creating robust emergency response plans.

Change Management and Culture: Champion a culture of continuous improvement by identifying and implementing areas for business process improvement; promote a culture of service excellence, collaboration, and learning. Foster a high performing team, encouraging growth, mentorship, and ongoing development.

Strategic Consultation: Collaborate closely with the offices of senior leadership and members of council to provide strategic guidance on policy matters, organizational improvements, and complex management issues.

Strategic Communication: Prepare detailed reports, presentations, and communications for council and senior management. Clearly articulate project updates, key initiatives, and strategic recommendations, demonstrating a deep understanding of complex issues.

We’re looking for someone with a strong background in strategic management, operations management, and change management and communications with Technology experience. You should be great at working with senior leadership, offering valuable insights on policies and organizational improvements, and delivering updates and reports effectively. Experience working in a municipal governance structure and with council members is an asset.

Your ability to gain buy-in and influence support your highly developed stakeholder management and relationship building skills, as you work to connect people, projects, and policies. Experience in emergency planning, including coordinating response protocols and collaborating closely with emergency management authorities will help prepare you for success.

You bring considerable experience in implementing organizational initiatives and managing large scale change, specifically, those focused on customer service improvement and organizational culture. You have experience managing a team of operational staff in a complex and politically sensitive work environment, including motivating, and mentoring to achieve excellent service results and high performance.

If you’re proactive, strategic, and passionate about technology, change management, and emergency planning, we encourage you to apply. Join us and help shape the future of our Technology Services Division.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. . Learn more about the City’s .

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