Member Service Representative

Job title: Member Service Representative

Job description: Posting Closes: December 19th, 2023, 4:00pm MST

Employment Status: Part-time, minimum 20 hours/week

Compensation: $20.07- $25.08 per hour

Servus is growing! We are currently looking for a Member Service Representative at our Ponoka branch.

Servus Credit Union is Alberta’s largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada’s Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World’s Best Banks list for two years in a row, we are a team of smart, gutsy, and driven individuals.

Reporting to the Assistant Manager Member Service, you play a vital role as the face of our Credit Union. As a first point of contact in the branch, you will provide a personalized and friendly experience for each member responding to their inquiries, identifying financial needs, and providing recommendations for Servus products.

More specifically, the scope of your responsibilities will include, but are not limited to:

• Providing competent and courteous service to members, exceeding their expectations, and making them feel at home
• With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
• Understanding member needs and identifying opportunities to promote Credit Union products and services – referring them to appropriate team members and external partners as required
• Achieving or exceeding assigned sales and referral goals
• Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate
• Learning and applying knowledge of policies, procedures, and loss prevention guidelines while performing member transactions to mitigate risk of loss to Servus Credit Union
• Contributing positively to branch morale and a cohesive work environment

Requirements

To qualify, you must have customer service experience, proven sales experience, cash-handling experience, and a high school diploma.

Although not required, the following are valuable assets:

• Previous experience working with a Financial Institution
• Post-secondary education in Finance (or related studies)

Servus encourages candidates with a strong desire to learn and improve their financial intelligence! We provide extensive training, coaching, and educational/personal development assistance, to give you all the right tools to succeed and continually improve in this role.

Most importantly, we are looking for candidates with enthusiastic energy and impeccable communication skills who are effortless in building rapport with our members. If you are a positive, organized, and detail-oriented person looking for a long-term career growth, then we encourage you to apply!

Benefits

Why work for us?

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Training & Development Opportunities

• Career Advancement Potential
• Flexible work options
• Competitive Compensation including performance-based incentive pay

• Meaningful work towards individual corporate goals

For information about these benefits and more,

What happens next?

Click on the link below to apply for this amazing opportunity. If you’re shortlisted, you’ll hear from us after the posting closes. Should you require an accommodation during the application and selection process, send us a quick email at with the position and location you’re interested in.

We’re not just banking on numbers; we’re investing in the power of belonging. At Servus, we’re a team of unique authentic individuals working together to reimagine financial fitness. We value and celebrate the richness that diverse backgrounds and experiences bring to our community. Your skills, passion, and curiosity could be the perfect fit for Servus so even if you don’t meet every qualification, we encourage you to apply!

Click Here to Apply

Source: