Mental Health Programs Manager

Job title: Mental Health Programs Manager

Job description: Job Title: Mental Health Programs Manager

Days of Work: Monday to Friday

Hours of Work: 8:30-1600

Status: Full-time

Island Community Mental Health:

Operating since 1956, Island Community Mental Health (ICMH) is a leading non-profit organization committed to delivering best practices in evidence based programming and service provision within the mental Health and substance use sector.

ICMH provides person centered, recovery oriented, and psycho-social rehabilitation (PSR) informed-care across a spectrum of services including housing and housing supports, group and one-on-one programming, and in Licensed Care settings.

We promote personal wellness and community integration by providing meaningful and effective services to our clients, residents and community members living with the experience of mental health challenges.

More information is available at:

Purpose:

Reporting to the Director of Programs, the PSR Programs Manager manages the Interdisciplinary PSR team(s) and PSR program operations. This includes program planning, managing program finances, program performance, addressing issues, and preparing program related reports and other documents. This also includes direct supervision of PRS Program staff by carrying out duties such as performance and attendance management, assigning work, providing feedback and evaluation, determining training requirements, orienting new staff and maintaining timekeeping and attendance records in a unionized work environment. As well the PSR programs manager works collaboratively to implement and evaluate strategic plan goals & objectives, policies, and work method procedures for PRS programs. The PSR manager assists in the recruitment and selection of staff by performing duties such as reviewing applications, providing input into the development of interview questions, and participating on interview panels. The manager also represents ICMH in meetings with other organizations and stakeholders while providing inspirational leadership to a team of employee’s.

Accountabilities

1. As an ICMHA manager

a) Takes direction from and works collaboratively with leadership team members on the development and implementation of programs, projects and initiatives.

2. Leads and manages all aspects of ICMH programs

a) Conducts program planning in collaboration with leadership team members, to ensure ICMH programs anticipate and adapt to changing conditions and future developments.

b) Manages the implementation, monitoring and evaluation of program-related policies, procedures, standards, guidelines.

c) Ensures that day-to-day program operations are aligned with the strategic objectives and operational priorities as directed by the ICMH leadership team, and comply with operational policies, procedures and funding agreements.

d) Implements and evaluates program performance relative to key performance indicators and initiates corrective action to remedy deficits and/or respond to issues.

e) Conducts program-related issues management and escalates unresolved issues to the PSR programs Director/ED, as necessary.

f) Manages related program finances (e.g. including program expenditures, payroll and benefits) in collaboration with the Director, Finance, and within approved budgets consistent with financial management policies and procedures.

g) Manages program staff including: delegating tasks, managing performance, approving leaves, ensuring compliance with occupational health and safety as well as workplace operational policies and procedures. Initiates immediate action to correct non-compliance with critical policies (e.g. safety protocols). Recommends disciplinary action up to an including dismissal. Responds to grievances at step 1. Supports student practicum and volunteer placements.

3. Conducts and/or contributes to stakeholder consultations and relationship management activities

a) Develops mutually respectful relationships with representatives from all levels of government and other community agencies and collaborates on issues of mutual interest.

b) Manages or contributes to formal and informal stakeholder/funder consultations to gather input or seek feedback on ICMH existing or planned programs or services.

c) Initiates and maintains relationships with key contacts to collaborate on initiatives, seek/obtain funding, exchange information and advance ICMH objectives.

d) Represents the ICMH in meetings and at events to showcase programs and services and contribute/gather expertise related to best practices in community mental health.

4. Manages projects and initiatives

a) Informs the development of options and recommendations and/or manages implementation of new/improved programs and/or advance ICMH program-related objectives, under direction of the ICMH leadership team.

b) Participates in opportunities for fundraising campaigns and participates in special events/workshops etc., in the local community.

5. Manages program documentation and reporting:

a) Maintains information systems for program-related data consistent with information and privacy requirements.

b) Manages program-related reporting, including statistics, key performance indicators, status reports, etc. including formal reports, web-platform materials, etc. for ICMH leadership and funders.

6. Performs other related duties.

Requirements

Staffing Criteria

Education:

· A degree in a related human/social service field is preferred ie Social work, psychology, leadership

· Conflict resolution/crisis prevention training and experience is preferred

· Applied Suicide Intervention Skills Training (ASIST)

Experience:

· A minimum of 3-5 years’ recent, related experience including at least one year supervisory experience in non-profit mental health program management or in a related social service field is required

· Demonstrated experience working successfully with populations impacted by homelessness, addictions and/or mental health issues

· Related experience in mental health program management is preferred

Note: An equivalent combination of education and experience may be considered

Knowledge of

· The BC Mental Health Act

· The theories, principles and practices of social services provision including

· Effective programs for populations impacted by homelessness, addictions and mental health issues

· Knowledge of research and knowledge transfer – trends in mental health and applying them to ICMH programs

· All aspects of program and performance management, and reporting

· Human resource management and supervision

· Financial management

· Stakeholder engagement

Abilities

· Ability to manage and balance management/administrative demands and team dynamics in a fast paced, high-pressure environment

· Ability to work independently and collaborate effectively with team members

· Excellent relationship building ability

· Superior written and oral communication skills and presentations skills, and attention to detail

· The ability to lead program planning, performance management, and reporting

· Strong organizational skills

· The ability to achieve deadlines within timelines while balancing multiple priorities

· The ability to manage effective working relationships with a wide network of stakeholders and collaborate on initiatives of mutual benefit

Additional Required Qualifications

· Must successfully complete a Criminal Record Check through the Ministry of Public Safety and Solicitor General

· Must have a vehicle and valid drivers’ license

Limited travel may be required

· Must be available to be on-call in off hours for emergency call out

Limitations & Disclaimer

The above position description is meant to describe the general nature and level of work to be performed by the individual in the position. It is not intended to be construed as an exhaustive list of all knowledge, skills, abilities, responsibilities, duties, physical job demands, and working conditions associated with the position.

In accordance with the vision, purpose and values of ICMH, client and staff safety is a priority and responsibility shared by everyone at ICHM. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

[1]E.g. including: Grow, Networks, Bridge Centre; Seniors Support Network, etc.

Benefits

Salary: $68,000-$75,000

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