On-site Customer Service Representative (Automotive Finance)

Job title: On-site Customer Service Representative (Automotive Finance)

Company: Teamrecruiter.com

Job description: “The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting….or you may be asked to start sooner than the expected start date if you are able to do so!”

URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number

Please mention the job title above in the subject line
The recruiter in charge of this role is Gurleen

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.

One of our banking clients is looking for an On-site Customer Service Representative (Automotive Finance)
Length: This is a 6-months contract with a strong possibility of an extension
Location: Toronto, ON – On-site
Hours Monday to Saturday: Shift work: 7.5 hours between 7:30 am – 5:00 pm. Revolving shifts (Working 5 days a week, 37.5 hours but could be any days between Monday-Saturday)

GROUP/PROJECT INFO:
The Administrative Support is accountable for providing operational and administrative support for the Automotive Finance Group on activities that generally span up to a 1-month timeframe. This role is accountable for handling all client service requests and dealer inquiries and for monitoring and ensuring all established administrative and operational processes and control standards are followed, contributing to the effective and efficient operation of the regional unit.

RESPONSIBILITIES INCLUDE (but are not limited to):
– This position is actually 95% of the time on the phones servicing customers with their loans.
· Prepare, process, and file credit documentation and financial/non-financial transactions in support of the Automotive Finance sales/service teams within the Regional Unit to maintain an effective and efficient working environment.
· Update and maintain various Bank and Automotive Finance specific business and client databases ensuring information is up-to-date, accurate and consistent.
· Provide miscellaneous support on request including but not exclusive of: filing, photocopying, printing and binding, typing documents, faxing internal documents, reception duties etc. ensuring the consistent and efficient operation of the Regional Unit.
· Provide centralized administrative support to Underwriters and Funding Coordinators including but not limited to payment of miscellaneous fees, preparation and dispatch and follow-up of welcome letters and MECH processing

JOB DESCRIPTION:
· Prepare and dispatch outgoing mail, interfacing with selected couriers to ensure packages have been delivered within established timeframes. Maintain a central e-mail Global Address list to ensure all staff receives e-mail communications.
· Provide follow-up and maintenance of loan files at set-up and at pay out, ensuring all policies and procedures are adhered to.
· Perform back-up function and support to collection group to ensure that processes are streamlined on an ongoing basis

TOP SKILLS / EXPERIENCE:

• Customer service experience in a high volume corporate environment
• Logical reasoning
• Detail-oriented
• Strong organizational skills
• Accountable
• Reliable
• Ability to prioritize
• Adapts well to change

SOFT SKILLS:
-Strong written and verbal communication
-Self-motivated
-Willingness to learn
-Communication skills -a lot of time on phone
-Problem solving skills-different personalities
-Comfortable speaking with and dealing with various customers)
-Organized and detail oriented

NICE TO HAVES:

• Previous experience in Automotive Finance specific business.

EDUCATION/CERTIFICATIONS:

• University Degree/College Degree

Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply!

Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!

Expected salary:

Location: Toronto, ON

Job date: Thu, 29 Apr 2021 07:37:58 GMT