Operations Supervisor – Midway

Job title: Operations Supervisor – Midway

Job description: Job Summary:

Who are we?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit .

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role:

The Operations Supervisor acts as direct support to the Director of Operations, and General Manager as needed. Working predominantly on the floor during show times, this role is the main point of contact for Event Staff (Box office, Concierge, Coat Check, Ushers, Scanners). The Operations Supervisor provides support to the Director of Operations in creating and implementing department operating and strategic plans for driving continuous improvements throughout the venue leading up to, and during, show time.

Responsibilities:

• Implements the MIDWAY vision for the venue and cascade to Event Staff team members.
• Operates as main point of contact for Event Staff. Escalate issues to Director of Operations as needed.
• Manages staff onboarding and training schedules (alongside Office Manager, in conjunction with HR)
• Supervises Event Staff throughout show times. Coach, correct, and mentor staff as needed. Administer verbal warnings and write ups as needed. Watch for staffing inefficiencies and overall staff performance.
• Executes Event Staff Schedules. Managing availabilities, time off requests and shift changes. Ensuring adequate coverage in key venue areas
• Participates in the ongoing development, communication and implementation of team concepts, programs, and policies.
• Ensures department-specific supply levels are met as needed.

• Merch settlement process. Signs off on settlements and count outs. Sends settlement reports and cash collected to Finance and Management
• Advances merch in conjunction with the Director of Operations
• Performs routine furniture inspections, arranges, and monitor repairs as needed with relevant vendors.
• Solves for guest resolutions relating to ticketing, general complaints, staff complaints or seating resolutions. Escalate guest issues when needed.

• Executes Security credential process for the venue.

Qualifications:

• High School Diploma or equivalent preferred.
• At least 2 years of experience in a similar role.
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy
• A strong sense of teamwork and ability to execute programs.
• Position requires constant walking, climbing stairs, lifting, and carrying 50 lbs.+ and occasional sitting.

We thank all applicants for their interest, however, only those chosen for an interview will be contacted.

Physical Requirements/Work Environment

Sits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.

Employment Equity

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodation for candidates with disabilities is available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified people available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. This job description is a summary of duties that are expected to be performed. The duties outlined on this job description may not be all-inclusive and can be modified at any time if requested by management.

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