Operator IT

Job title: Operator IT

Company: Lowe’s

Job description: At Lowe’s Canada, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 470 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe’s, RONA, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you’re looking to do what you love, and to grow and evolve within our family-one of the best employers in Canada according to a recent Forbes survey-we could be perfect for each other.

Our expectations
The Operator is the only person in the IT department to perform these duties. The incumbent is therefore the eyes and arms of the remote support teams. As a result, this position requires complete autonomy and regular attendance.

Your role
Understand and monitor the various production lines during shifts (evenings, nights, and weekends)
Monitor the lines with the APPWORX job scheduler and the AS/400 scheduler:
o Take action according to documents and procedures during production line incidents
o Open tickets and respond to support calls
Keep the Senior Operator and Department Manager informed of everything that goes on in production during shifts
Perform go-lives as requested
Draft the shift report
Support the warehouse team during evening and night shifts:
o Provide deskside support (e.g., printers, screens)
o Provide telecommunications support (e.g., reset switch, AP in the warehouse)
Perform new tasks for projects taking place during the various shifts (e.g., store MMS migration, go-live)
Track backups, management of the tape library, and tape input/output with the supplier
Perform sanity tests during maintenance and as requested
Open the telephone bridge during major crashes/maintenance outside office hours
Monitor the APPWORX preproduction line for projects, as requested
Ensure that logs are kept when problems arise on certain servers as requested

• Take charge of the NOC/OCC on weekends, evening and night based on shift.

o Monitor IT and telecommunications hardware
o Monitor applications
o Open tickets and monitor procedures (Knowledge Base) for repairing breakdowns.

Job Requirements

The qualifications we are looking for
College degree or equivalent
At least three years of experience as an IT operator
Ability to work various shifts (days, evenings, nights, and weekends)
ITIL® Foundation v3 certification (an asset)
Experience monitoring schedulers and conducting surveillance.
Experience with Network, Cisco certification (an asset)
Experience with AS/400 systems (an asset)
Experience with one of the following tools or equivalent: ServiceNow, APPWORX, Solarwind, Splunk
Verbal and written bilingualism (French and English)
Ability to easily adapt to change
Leadership, thoroughness, and discipline
Excellent analytical skills
Ability to plan, organize work, and manage priorities
Good decision-making skills and accountability
Ability to work as part of a team (required)
Practical knowledge of the Microsoft Office Suite

Your benefits of working for Lowe’s Canada:

By joining the Lowe’s Canada family, you’ll enjoy many benefits, such as:

• A fitness centre, sports activities, and showers
• A childcare centre that can accommodate up to 78 children
• A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as Starbucks and Tim Hortons coffee stations
• Exclusive employee discounts, plus a 10% discount on store merchandise (at all Lowe’s Canada locations)
• Benefits: retirement savings plan, annual bonuses, stock purchase plan, student incentive program, etc.
• Flexible hours and remote working
• Electric car charging stations
• Career growth opportunities within the company
• An inclusive and safe working environment
• Promotion of work-life balance
• An employer that’s involved in the community
• And much more!

The masculine generic is used without discrimination and only in order to simplify the text. Lowe’s Canada is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.

Expected salary:

Location: Boucherville, QC

Job date: Fri, 23 Apr 2021 22:44:49 GMT