Part Time Community & Family Services Worker

Job title: Part Time Community & Family Services Worker

Job description: Description

The Community & Family Services Worker assists individuals and families who are seeking aid and assistance from, or have been referred to, The Salvation Army Timmins Community Ministries. This position also provides support to the meal program and other programs provided by the Community and Family Services.

KEY RESPONSIBILITIES:

Client Services and Programs

• Conduct initial intake application and screen clients for general emergency assistance, including food, clothing household needs, referrals etc.
• Oversee the activities of the meal program, organize, and ensure that the facility is tidy and clean, adequate stock levels, sort and process donated goods and process clients through the meal program.
• Under the direction of the Director of Community and Family Services, assist with new and existing program and service provisions in the community.
• Network with referral agencies and/or other community sources as required.
• Participation at community meetings/client referrals as directed by supervisor.
• Oversee, support and where applicable participate in the following seasonal programs provided by the Community and Family Services i.e., Christmas Hampers, Christmas Kettles, Camp Programs; aid with other programs as required.
• Oversee and manage meal program stock by ordering food and/or supplies (cleaning, janitorial and packaging) from outside suppliers (i.e.: Sysco, Uline).
• Refer clients for pastoral support as required.

Supervision

• Support, assist, supervise, train and schedule volunteers; demonstrate work methods and ensure they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.
• May assist in the development of strategies and recommendations for volunteer development.
• In consultation with the Supervisor may organize regular meetings with volunteers.

Finance & Administration

• Ensure that Ministry Unit policies and procedures are followed for the safe/secure handling of all monetary donations received and appropriate documentation of gift cards and various vouchers is maintained, i.e., milk and clothing vouchers.
• Maintain written records, logs of activities, including activity reports and statistical information.
• Periodically review program assistance guidelines with supervisor.
• Maintain accurate records of client information in Linked to Feed and on The Salvation Army’s computer system while maintaining confidentiality.
• Follow direction on the compliance and adherence to Operating Policies and Procedures (i.e., gift cards, vouchers, etc.)

Health and Safety

• Ensure that the Community & Family Services and Food Bank area is tidy in relation to appearance, condition and safety as recommended by Public Health etc.
• Seek out continual education and resources for all areas of responsibilities, specifically regarding COVID-19 requirements as per the local Health Unit.
• Ensure the safety and comfort of the ministry unit by maintaining cleanliness and food safety etc.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Perform other duties as required.

WORKING CONDITIONS:

• This is a permanent part-time position based on 16 hours per week.
• Temporary increase in hours during November and December months to support Christmas Kettle Campaign.
• Flexibility in scheduling is required, some weekend and evening work may be required.
• The Supervisor will set the hours of work and work schedule.
• Working environment is typically in the office in generally agreeable conditions.
• This job requires reaching, bending, and stooping frequently, working in a sitting and standing position for periods of time.
• Dealing with difficult people and verbal abuse.
• Ability to lift/move 20 – 29 pounds.
• Some travel, up to 10%, can be required.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Completion of a Community College Diploma, Social Service Worker, counselling, or equivalent in a related field of study.
• Ability and willingness to provide a valid Safe Food Handlers Certification.
• Non-Violent Crisis Intervention Certificate preferred.
• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• Minimum of two (2) years of prior related experience, including experience working with multi-barriered persons with mental health issues
• Knowledge of community-based resources and experience networking with government and social service agencies.
• Valid Ontario Class “G” Driver’s License, own vehicle, and insurance, provide an original copy of current driver’s abstract for review and verification that it satisfactory to The Salvation Army, in its sole discretion, is required.

SKILLS AND CAPABILITIES:

• Self-motivated and disciplined.
• Demonstrate a high level of integrity and good judgment.
• Good computer skills and experience using Microsoft Office Suite.
• Ability to exercise diplomacy, tact, and compassion.
• Ability to work independently as well as part of a team with supervision in a multi-faceted environment.
• Demonstrated patience and compassion to work with challenging and/or emotionally dependent individuals.
• Ability to prioritize, organize and manage multiple tasks; the ability to complete assignments and meet deadlines with minimal supervision.
• Exhibit good listening skills and strong oral and written communication skills.
• Excellent interpersonal skills, integrity, and adaptability.
• Strong sense of integrity and confidentiality with professional ethics.
• Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible.
• Attention to detail, problem solving and analytical skills.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a vulnerable sector check search.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

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