Patient Flow Manager – Patient Flow Coordinators, Bed Traffic Control, Transition Pool

Job title: Patient Flow Manager – Patient Flow Coordinators, Bed Traffic Control, Transition Pool

Company: Quinte Health Care

Job description: Job Number:

J0121-1114

Union:

NON-UNION

Salary:

$96,115.00 – $113,080.00/Year

Job Title:

Patient Flow Manager – Patient Flow Coordinators, Bed Traffic Control, Transition Pool

Job Status:

Permanent Full Time

Department:

PATIENT FLOW

Site:

Multi-site

Job Category:

Management & Supervisory Careers

Number of Positions:

1

Quinte Health Care (QHC), located in south/central Ontario, is an integrated system of hospitals working with our partners to provide exceptional care. Our four hospitals: Belleville General Hospital, Trenton Memorial Hospital, Prince Edward County Memorial Hospital and North Hastings Hospital, offer high-quality, comprehensive health services to nearly 200,000 people throughout the region.

With fantastic restaurants, a thriving arts and culture scene, and more than 40 wineries, the Quinte region is an excellent place to live. The array of parks, picturesque beaches, golf courses, and waterfront trails, provide plenty of opportunity for outdoor adventure. This dynamic, growing community offers affordable housing in both urban and rural settings and is an easy commute to larger centres such as Toronto, Kingston, Ottawa and Montreal. Visit www.bayofquinte.ca to learn more about the region.

QHC’s vision is to provide exceptional and compassionate care and to be valued by our communities and inspired by the people we serve. We strive to enhance the quality and safety of care, create an exceptional safety experience, provide effective care transitions, and be an exceptional workplace. In applying to any of our careers, all candidates will promote a safe environment by informing their manager of any relevant issues related to patients, families or staff and maintain a focus on patient and staff safety in all aspects of duties performed.

Position Summary

The Patient Flow Manager is a Regulated Health Professional who maintains responsibility for all aspects of patient care activities for an assigned corporate patient care service(s). The Patient Flow Manager provides clinical & managerial leadership, direction and supports the interdisciplinary team members in the provision of optimum quality care to patients and their families/significant others.

The Patient Flow Manager promotes and facilitates the continuum of care delivery both internally and with external partners to ensure a positive outcome for patients. This role promotes and facilitates evidence-based care across the care continuum to ensure a positive outcome for patients, which will be accomplished through the implementation and use of quality improvement, utilization management, risk management, and Health Quality Ontario standards, staff development and resource management strategies. The Patient Services Manager models and inspires the QHC corporate values and encourages the team to set unit goals that align with these values and strategic directions, and works collaboratively within the Patient Services teams, Professional Practice and Support Teams.

The Patient Flow Manager is responsible for the Patient Flow Coordinators, Bed Traffic Control, Transition Pool teams. The Patient Flow Manager reports directly to the Director of Medicine, Rehab & Stroke, Therapies and Patient Flow.

Required

• Valid registration with a Professional Healthcare Regulating Body;
• Completed Baccalaureate Degree; or actively pursuing and a commitment to continuous learning
• A minimum of 5 years of clinical experience in acute care with strong experience a community based hospital;
• A minimum of 3-5 years’ recent management/leadership experience in an acute care setting;
• Knowledge and experience in key areas of Patient Flow including all relevant Legislation, Consent and Capacity, and other key principles of care.
• Proven leadership/management skills including strong human resources, labor relations, quality management, change management and utilization management skills;
• Exceptional analytical and information-seeking skills that contribute to effective decision-making and strategic planning and execution of action plans that deliver results and motivate individuals for greater performance excellence
• Ability to work with a diverse stakeholder group with demonstrated facilitating and coaching clinical areas on change initiatives Self-directed, courageous, and highly motivated with excellent interpersonal and communication skills Experience managing competing demands in a fast-paced, multi-site, multi-disciplinary health care environment Proven risk management strategies
• Ability to respond to a large number of simultaneous/competing demands from patients, families, staff, physicians, and other programs and departments
• Strong computer skills – efficient operation of Microsoft Word Software (Excel, Word, Power Point)
• Evidence of effective communication and conflict resolution skills with the ability to develop positive working relationships with all stakeholders promoting collective problem solving approaches;
• Demonstrated commitment to interprofessional practice standards;
• Excellent interpersonal skills with a strong orientation to staff development and staff empowerment;

Preferred

• Conflict resolution/management;
• Health Care Management/Leadership certification or equivalent program; and
• Strong computer skills – efficient operation of Microsoft Word Software (Excel, Word, Power Point).

Duties

• Directs team members in the implementation of Standards of Practice and ensures that appropriate standards are met which leads to positive patient outcomes;
• Provides leadership to the patient care team to ensure patient/family focused care within a coordinated integrated care planning model of care delivery through the development of integrated care maps based on practice guidelines;
• Acts as a resource to the team through clinical expertise and knowledge base related to the medical/clinical needs of patients. Incorporates nursing theories and research based practice to support clinical decision making. Assists in day to day problem solving within and across the services;
• Works with community partners to ensure the provision of timely care to meet the needs of the patient. Assists the team to manage risks, incidents, family/client complaints and discharge planning;
• Coordinate patient flow from internal and external patient admissions, transfers, and discharges (e.g. coordinate areas of care in Emergency Department (ED), bed allocation team, portering, housekeeping) to ensure all patients are admitted and referred to the most appropriate services for their clinical needs, and resolve patient flow issue
• Collaborate with inpatient managers to identify process improvement strategies to improve the current inpatient system and reduce patient length of stay (LOS) as they arise.
• Define and prepare reports to inform management, physician chiefs, and administrative team of patient activity and bed utilization to manage surges in patient volumes.
• Identify and communicate clinical concerns or systems issues that occurred during evening or weekends to manager for action. Facilitate and escalate in order to complete patient flow with a focus on clinical activities.
• Expedite, prioritize, synchronize and mediate clinical issues, barriers.
• Review and respond, in real time, to clinical indicators for patient care delays. Track, prioritize and facilitate key discharge related workflow activities.
• Define and prepare reports to inform management, physician chiefs, and administrative team of patient activity and bed utilization to manage surges in patient volumes
• Assists the team to develop, maintain and assume overall responsibility for continuous quality improvement, utilization management and risk management activities, including implementation of standards and tracking mechanisms;
• Provides guidance and direction in the discharge planning process and with the Team Leader of the service, provides support to the team;
• Assists the team to develop, maintain and assume overall responsibility for continuous quality improvement, utilization management and risk management activities, including implementation of standards and tracking mechanisms;
• Provides guidance and direction in the discharge planning process and with the Team Leader of the service, provides support to the team;
• As a member of the service team, assists with the organization, planning and implementation activities of the service team;
• Promotes and maintains good interdepartmental relationships;
• Supports the professional development of staff including the provision of educational programs and participation in continuing education sessions;
• Works collaboratively with other Patient Services Managers and provides coverage (performs the duties) for those Managers as required;
• Develops the master schedule for each area of the service in conjunction with the staff within the service;
• Supports and participates in the upgrading, implementation and maintenance of an integrated computerized hospital information system;
• Selects, hires, promotes, transfers, disciplines, terminates and manages the labour relations and payroll function for all staff members within the service;
• Assists the service team in using the performance appraisal program in order to evaluate and improve the performance of staff members and outcomes for client;
• Supports the professional development of staff including the provision of educational programs and participation in continuing education sessions;
• Determines the orientation needs of staff and coordinates the orientation program I conjunction with the service team;
• Ensures appropriate work schedules are developed and maintained;
• Maintains a presence wherever the services are provided across the corporation;
• Provides overall delegation of and support to, student programs assigned to the area and enlists the participation of staff in student preceptorship programs;
• Other duties as assigned; and

Financial Accountability

• Determines the appropriate resource requirements to meet the needs of the service through appropriate benchmarking & utilization management.
• Participates with the Director to develop corresponding operating and capital budgets.
• Monitors resource utilization and financial performance

Physical Demands Analysis

Strength

• Required Rarely – lifting average 5-10 pounds’ maximum 15 pounds, carrying, pushing/pulling

Mobility

• Required Often – prolonged sitting
• Required Occasionally – standing and walking on hard surfaces, bending/stooping

Dexterity

• Required Often – prolonged fine finger movements
• Required Frequently – gripping/grasping, eye/hand coordination
• Required Briefly – reaching with both hands

Equal Opportunity

Quinte Health Care is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613-969-7400 x2577 for assistance.

Quinte Health Care is an equal opportunity employer. We thank all interested candidates for their response, however, only those chosen for an interview will be contacted.

Expected salary: $96115 – 113080 per year

Location: Ontario

Job date: Wed, 27 Jan 2021 23:30:21 GMT