Restaurant General Manager

Job title: Restaurant General Manager

Job description: Impact Kitchen is always looking for enthusiastic, passionate, service oriented managers to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you! Read on to learn more about the General Manager opportunity here at Impact Kitchen. We look forward to adding your unique energy to our team and helping us make a positive

OVERVIEW OF POSITION

The role of the General Manager is to run a profitable business. This role focuses on delivering the highest guest satisfaction while being fully accountable for all sales, COGS, people and standards within the location. The GM is the leader of the restaurant and a role model of Impact Kitchen’s brand, values and excellent staff culture.

ESSENTIAL DUTIES

Daily:

• Review daily reporting, including KPI’s, Sales, Average Guest Count, Payroll, key item sales, guest check average and effectively communicate to the team all pertinent information
• Through constant communication with the Manager on Duty (AGM/MOD), ensure the following is being executed at the highest level: Run the floor, role model standards, dress code and operating practices
• Daily systems check, manager logbook review and ensure action plan follow-up
• Staff relations; support staff issues, ensures proper employment standards and corrective action process. Coach, mentor and set the tone. Participate when possible and always lead by example.
• Guide training and career development initiatives; review all staff performance adjustments and notes of praise
• Oversee and ensure customer satisfaction and operational excellence; log and handle any concerns or comments with timely follow-up
• Internal contact for Health inspections, WSIB procedures, Inspectors and related audits
• Maintain engagement and build customer relationships and brand affinity

Weekly:

• Prepare weekly P&L and attend one on one with Head of Operations
• Chair weekly management meeting, set objectives and follow-up on action plans; Assistant Restaurant/KM/Front of the House Supervisor development and weekly one on one’s
• Follow up with all action plans or initiatives around financial goals, people development and guest satisfaction
• Prepare and send weekly documents to the Bookkeeper
• Maintain Budget; complete weekly forecasts, sign off on all costed hourly schedules, staffing levels, payroll & inventory items

Monthly:

• Prepare P&L and attend monthly Operations meeting with Head of Operations, Head of Business Development, regional management and other GM’s
• Complete reviews & conduct monthly progress updates with all staff
• Review staffing levels, bench strength and recruitment with KM and AGM
• Financial reconciliation of all credit cards transactions

Quarterly:

• Town hall, culture events and leadership training initiatives
• Management strategy meeting

Annual:

• Participates in the annual budgeting process for the location
• Prepares business plan and forecast for the restaurant
• Details R&M and capital wish items to protect the locations assets

Always:

• Brand ambassador of Impact Kitchen at all times
• Qualified in all aspects of Front of the House leadership

WHY WORK AT IMPACT?

• Grow with us! As Impact Kitchen grows there will be new leadership opportunities, including salaried positions. We always look to promote from within, providing mentorship and development along the way.
• #TEAMIMPACT Calling all team players! We value all of our employees and recognize that we can accomplish so much more when we work together.
• Health & Wellness Joining the Impact Kitchen team provides you with opportunities to learn more about nutrition, health, and wellness.
• Make an Impact – Impact kitchen provides meaningful employment, from our nutritionally based menu and food philosophy, the mission and values that guide all aspects of the business, to our drive to continually find new ways to serve our community.
• Team Perks include:

• Competitive Salary Plus Annual Bonuses
• Paid Vacation
• Paid Sick Days
• Health benefits program offered at the end of 3 month probationary period
• Free meal stipend redeemable at Impact Kitchen
• 50% Discount on Impact brand purchases
• Free Impact staff events

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