RQ06134 – (Health Care) Specialized IT Consultant – Intermediate
Job Overview
- Company Name S M Software Solutions
- Job Start Date Sun, 12 Nov 2023 08:52:26 GMT
- Job Type Full Time - Permanent
- Job Source Careerjet
Job title: RQ06134 – (Health Care) Specialized IT Consultant – Intermediate
Job description: A new job opportunity and I think you may find it interesting.
If you are interested kindly send the following document Tuesday, November 14, at 11:45 AM EST if that interests you and matches your profile.
Without mandatory documents, we cannot submit a candidate. * Updated Resume in word format (Mandatory)
- Expected hourly rate (Mandatory)
Job Title: RQ06134 – Specialized IT Consultant – Intermediate
Client: Ministry of Health
Work Location: 56 Wellesley St. West, 2nd Floor, Toronto, Ontario, M7A 1C1, Hybrid
Estimated Start Date: 2024-04-02
Estimated End Date: 2025-03-31
#Business Days: 249.00
Extension: Probable after the initial mandate
Hours per day or Week: 7.25 hours per day
Security Level: CRJMC
Must Have:
o Microsoft Great Plains 2016, 2018
o Logibec MMS (Materials Management System)
o BSSI HFM (Health Financial Management)
o Logibec Quadrant Workforce
o Payroll Certification
· Previous OPS and Health Care Environment is an asset.
Description
Responsibilities:
· Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2016,2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism
· Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
· Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
· Identify application defects and assist in complex trouble shooting and root cause analysis
· Follow all established Service Management process and identify opportunities for improvement.
Experience and Skill Set Requirements
Public Sector Experience
· 2+ years of experience working in the healthcare industry
· Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health
5 points
Technical Skills
· Knowledge and Skills/Experience:
o Microsoft Great Plains 2016, 2018
o Logibec MMS (Materials Management System)
o BSSI HFM (Health Financial Management)
o Logibec Quadrant Workforce
o Payroll Certification
o OTR
o AODA compliance
o MS Teams
o MS Excel
o MS Power Point
45 points
Service Management Skills
· Knowledge of Service Management Processes with 5+ years’ experience in supporting remote clients.
· Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
· Experience with Footprints Ticketing Application
30 points
Management and Communication Skills
· Proven track record for building strong working relationships
· Strong interpersonal, and verbal and written communication skills
· Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
· Excellent analytical, problem-solving, and decision-making skills
· Ability to apply strong listening skills to facilitate issue resolution
· A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines
20 points
If you are interested to learn more about this opportunity or If not please feel free to send over any names or forward this email to anyone who may be interested. Please check it out on our career site.
(Click above for Skill matrix and for more details)
Note: This position is currently listed as “Hybrid” however, the consultant will be remote due to COVID-19 related Work from Home (WFH) direction. Once the I&IT cluster staff are required to return to the office, the resource under this request will be required to work onsite as well.
This position is currently listed as “Hybrid” and consultants will be required to work onsite at the work location 3 days a week and 2 days from home.
Extension/Amendment Attestation: Extension(s) only allowed using unused days/funds left on contract. No additional funds will be added beyond maximum contract value and any extension options included in the original SOW.
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