Senior Analyst, Data Analytics & User Experiences

Job title: Senior Analyst, Data Analytics & User Experiences

Job description: We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The opportunity

The Global Asset Liability Management group has the mandate to play a leadership role in the identification and assessment of ALM related risks globally along with the development of an effective risk management infrastructure and strategies to support the company’s business strategies and financial objectives.

Reporting to the AVP, Data Analytics and User Experience, this position is based in the Company’s Toronto Head Office and focuses on supporting ALM and other users consuming data from ALM system.

The incumbent will assume a key role in managing data intakes, process design, data quality and system enhancement to support ALM reporting and risk management needs. The incumbent will work closely with professionals from the investment, portfolio modeling team, Middle Office/Operation and Risk and Compliance teams. This successful candidate will have strong coding skills, high level of analytical and problem-solving skills and will be familiar with concepts related to fixed income assets and derivatives.

Position Dimensions (Organizational Impact):

The role is essential to provide timely financial and risk information to ALM, Risk, Compliance and COO office for risk management, performance measurements and portfolio management.

Responsibilities:

• Manage daily, monthly, quarterly and ad-hoc reporting deliverables, from loading data to running workflows to generating final reports and ensure all deliverables are meeting deadlines.
• Develop new and enhance existing processes/controls to detect data errors and reduce workflow failures.
• Work with source providers to continue improve data quality.
• Prepare BAU tickets as required to support production.
• Ensure the integrity, completeness, and timely production of operational reports.
• Perform risk analysis and support the business users to build ad-hoc enquiries.
• Establish well controlled and documented operational procedures.
• Establish excellent working relationship with other operation teams.
• Perform UAT and regression tests as required.
• Track all new projects and ad-hoc requests.
• Participate in system development and enhancement, include coding and preparing BRD
• Participate in ad-hoc projects and other ALM related initiatives

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor’s or Masters in a quantitative discipline, Computer Science, finance or CFA/PRM/FRM or other relevant risk management designation with strong computer background.
• Minimum 2-4 years working experience in a financial/investment risk management environment
• Prior ALM experience is an asset.
• Strong programming experience in SQL, Python, Excel and VBA.
• Excellent knowledge of fixed income investments and derivatives such as swaps and futures.
• Excellent analytic and problem solving skills.
• Excellent presentation skills.
• Knowledge of data model is an asset.
• Knowledge of Manulife financial systems and processes is an asset.
• Ability to communicate effectively (oral and written) and build strong working relationships across divisions.
• Multi-tasking self-starter and ability to work in ambiguous environment and with little guidance.
• The successful candidate will be highly motivated and be willing to take on new challenges and work autonomously.

Problems/Challenges:

• A key challenge of the role involves the steep learning curve and having the ability to deal with complex investment concepts / models and system.
• Well organized and process oriented with ability to deliver all reports in high quality with tight deadlines and handle multiple tasks.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture

We lead with our Values every day and bring them to life together. * Boundless opportunity

We create opportunities to learn and grow at every stage of your career. * Continuous innovation

We invite you to help redefine the future of financial services. * Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives. * Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location Toronto, Ontario

Salary range is expected to be between $68,775.00 CAD – $114,625.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

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