Senior IT Network Engineer

Job title: Senior IT Network Engineer

Job description: Company Description

At Sleep Country Canada/Dormez-vous? (SCC/DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight’s.

Guided by our values – We CARE About People; We WIN Together; We DREAM Big and We DELIVER with Excellence – we are building on our 28-year foundation of taking care of each other and our customers’ sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada’s leading sleep partner.

Job Description

We are looking for a Senior IT Network Engineer who will have a multifaceted role in managing, enhancing, and securing our company’s network infrastructure. You will collaborate closely with cross-functional teams to ensure the seamless operation of our network systems, resolve issues, implement robust security measures, and contribute to network expansion projects. In this dynamic role, you will be at the forefront of our network operations, ensuring that our systems are not only efficient and secure but also well-prepared for the ever-changing landscape of our industry. Your expertise and dedication will be instrumental in maintaining our network’s reliability and performance.

Responsibilities of this role will include but are not limited to:

• Ensure all daily operations and project activities are well-defined, efficiently managed, meet established standards and policies, and deliver expected outcomes.
• Design, configure, and implement secure network solutions while working in tandem with the Information Security team, playing a pivotal role in the development and implementation of security policies, protocols, and procedures within the networking environment
• Creating documentation, while overseeing the deployment and testing of various network technologies in accordance with industry best practices.
• diagnosing the root causes of issues and devising and executing effective plans for repair, prioritizing methods that mitigate identified risks and consequences.
• Ensure effective asset management by maintaining all equipment, warranties, and licensing for in-scope equipment, software, and services, while ensuring that our partners and vendors are industry experts, consistently delivering high-value services to the organization.

This is a hybrid role involving both remote and on-site collaboration out of our Brampton office.

Qualifications

• 10 or more years of work experience in IT Networking or equivalent combination of transferrable experience and education.
• Industry certifications such as CCNA, CCNP, or equivalent are a plus.
• Proven leadership abilities including effective knowledge sharing, conflict resolution, facilitation of open discussions, fairness and displaying appropriate levels of assertiveness.
• Proven experience in network administration, preferably in a senior or lead role.
• In-depth knowledge of network protocols, security, and best practices.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Ability to work independently and handle multiple tasks in a dynamic environment.
• Able to communicate highly complex technical information clearly and articulately for all levels and audiences.
• Ability to manage tasks independently and take ownership of responsibilities
• Strong customer focus with ability to manage customer expectations and experience and build long-term relationships.
• Strong team-oriented interpersonal skills with the ability to interface with a broad range of people and roles including vendors and IT-business personnel.
• Ability to adapt to a rapidly changing environment
• Experience developing, documenting and maintaining procedures.
• Ability to learn from mistakes and apply constructive feedback to improve performance

Additional Information

Why members of our Corporate team love working at Sleep Country Canada/Dormez-vous?:

• This is not a job but a CAREER with opportunities for growth and advancement
• Diverse and inclusive work environment
• We will invest in you and provide extensive training, mentoring and continuous development
• Access to our in-house learning platform with over 16,000 digital courses taught by industry experts in a variety of languages
• Full medical, dental benefits and a Deferred Profit Sharing Program
• Annual Wellness Credit for any products/services that improve your health and well-being, ie., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment!
• Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
• Maternity/Parental leave top up benefits
• Tuition Reimbursement Program that covers professional AND personal development
• Long service awards, celebrations and other social events
• Associate Referral Program
• Paid day off to volunteer at your local charity of choice
• Recognized as one of Canada’s Most Admired Corporate Cultures in 2022 by Waterstone Human Capital

Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B)

At SCC/DV, we are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.

About Sleep Country Canada/Dormez-vous?

Sleep Country is Canada’s leading specialty sleep retailer with a purpose to transform lives by awakening Canadians to the power of sleep. Sleep Country Canada operates under the retailer banners; Sleep Country, Dormez-vous, Endy, Hush, Silk & Snow and most recently acquired, Casper Canada. The Company has omnichannel and ecommerce operations including 289 corporate-owned stores and 20 distribution centers warehouses across Canada. Recognized as one of Canada’s Most Admired Corporate Cultures in 2022 by Waterstone Human Capital, Sleep Country is committed to building a company culture of inclusion and diversity where differences are embraced and valued. The Company actively invests in its sleep ecosystem, innovative products, world-class customer experience, communities and its people. For more information about Sleep Country, please visit .

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