Senior IT Platform Administrator

Job title: Senior IT Platform Administrator

Job description: Overview

As the Senior IT Platform Administrator, you will oversee computer systems’ operations, including configuration, monitoring, and maintenance. In this role, you will troubleshoot issues, implement upgrades, and ensure the overall health, operations, and security of computer and sever systems. You will also collaborate with other System Operations staff and assess technology needs, risks, and life cycles while also creating reports for cost containment and infrastructure monitoring.

Responsibilities

• Support the production environment of all on-prem and Cloud systems and services as well as Administration of several Enterprise applications from a management configuration perspective.
• Configure, implement and maintain all Enterprise systems and services.
• Responsible for the technical planning and the highest level of performance tuning making sure all software, systems and services are running optimally.
• Monitor all systems and services and respond to all incidents or events that may disrupt service.
• Researche, build and improve standards, procedures, processes and metrics around the management of the technology platforms.
• Anticipate and plan to accommodate the changing nature of the technologies and the forecasted needs and capacity growth to meet the demands of the business.
• Look for ways to optimize, adjust, improve and automate to continually gain efficiencies and minimize downtime.
• Implement designed strategies to ensure critical technologies, data and systems and services are available to users in a timely manner following a disaster event.
• Assess technology risks and inform Supervisor of all identified risks along with a mitigation plan.
• Encourag and build positive and professional client, partner and vendor relationships and works to assist others empowering them to learn and grow from what is being shared.
• Maintain a high IT skill level, keeping current with the technology platforms and being able to provide consulting leadership to others.

Qualifications

• Diploma in Computer Science, Business, or related discipline.
• Multiple vendor certifications in systems or Cloud are an asset.
• Seven years of experience in the IT industry, including:

• Four years in support of technology platforms, including one or more of the following:

• System and server configurations and implementation.
• Backup and Recovery.
• System Upgrades.
• Four years of progressive project management activities or technical leadership experience in the same or related technical support discipline.
• Working knowledge of project management competencies for infrastructure initiatives.
• Working knowledge of a wide variety of platform technology hardware and software.
• Advanced customer service skills.
• Maintain a professional balance between customer and organizational needs to deliver effective technical solutions.

Employee Benefits

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• critical illness insurance
• sick leave to cover short-term disability
• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• flexible work arrangement for eligible positions
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• lunch-and-learn offerings
• discounted gym memberships and wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.

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