Senior IT Specialist, ServiceNow

Job title: Senior IT Specialist, ServiceNow

Company: Royal Bank of Canada

Job description: What is the opportunity?

As a Specialist in Technology & Operations Infrastructure ServiceNow CoE, you will establish and manage a scalable delivery model for digital workflows for all partner delivery teams. You be a leader that concentrates internal expertise in strategy, architecture, support, design, and development to accelerate the velocity of the development pipeline. While enabling partner delivery is critical to scaling the value stream of the ServiceNow platform within RBC you will ensure delivery teams are consistently aligned with the organizations strategic goals and platform standards to maximize value and avoid technical debt or risk.

What will you do?

• Collaborate with the ServiceNow Management Team to identify and deliver on opportunities to improve integration and streamline processes across the COE to improve partner engagement and be an advocate within the Enterprise for the ServiceNow platform
• Create a standardized framework which enables the COE to set and oversee policies and processes that guard against technical risks such as ungoverned customization
• Improve the scale and velocity of platform development by championing the Partner Development Program; provide coaching and guidance to help stakeholders find opportunities to improve efficiency in service delivery
• Implement and maintain a collaboration model with partner development teams to foster knowledge sharing and innovation across the ServiceNow development community where they consistently provided high quality and reliable code
• Interact with partners to understand their business processes and strategic objectives in order to define/recommend digital solutions which meet those objectives
• Primary interface with for the platform team to on board, groom and govern partner development teams
• Define training programs consisting of internal and vendor provided training for partners who want to develop in the platform; establish and maintain partner quality and governance standards
• Inform decision making related to prioritization of work to accommodate evolving business priorities and changing needs; assist the platform leadership team in discovering new opportunities for innovation; in addition to managing the CoE, you will be expected to occasionally be hands on in development and testing of enhancements, patches and upgrades

What do you need to succeed?

Must-have

• Degree or Diploma in IT related discipline or equivalent related experience
• 5+ years working with software development teams as a manager, developer, business analyst or tester and including the following:

• Comprehensive experience with the ServiceNow platform
• Honed ability to develop and manage relationships with stakeholders
• Experience working on an agile software development team
• Experience working with outside vendors
• Experience creating and maintaining performance measurement metrics, KPIs and dashboards
• Experience conducting data analysis as a foundation to providing meaningful insights and reporting that facilitates management of day to day operations and informs strategic decisions at a senior management level
• Ability to work in a fast paced environment with evolving business goals
• Organization and self-management to work on multiple projects simultaneously
• Ability to influence teams and individuals not directly under the leader’s control
• ITIL Foundations Certified

Nice-to-have

• Experience with Organizational Change Management concepts
• Experience as a scrum master or Kanban facilitator
• Experience with UX/UI design
• ITIL expert or managing professional

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work and take on progressively greater accountabilities

Learn more about RBC Tech Jobs

About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com.

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Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

JOB SUMMARY
City: Toronto
Address: 155 Wellington St. West
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salary + Variable Bonus
Required Travel(%): 0
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 03/31/2021
Req ID: 329196

Posting Notes:

Expected salary:

Location: Toronto, ON

Job date: Sat, 20 Mar 2021 23:02:50 GMT