Senior IT Support Specialist

Job title: Senior IT Support Specialist

Job description: This role is eligible for our hybrid work model: Two days in-office.

Senior IT Support Specialist

Our Technology team is the backbone of our company: constantly creating, testing, learning, and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you’re in the right place.

Why this job’s a big deal:

Priceline is looking for a skilled IT Support Specialist to Install, troubleshoot and repair computer systems, hardware, and computer peripherals. This role will also resolve internal user problems and ensure correct operation of PCs, maintain parts inventory, and log all services/repair activity.

In this role you will get to:

Evaluate, prioritize, and answer incoming requests for assistance from local and remote employees experiencing computer problems with hardware, software, networking and/or other computer-related technologies.

Handle problem recognition, research, isolation, resolution, and follow-up for routine user problems, escalating more complex problems to management or technical staff.

Log and track all requests, incidents and tasks utilizing Jira Service Desk.

Train users on various software and system hardware.

Configure computers, install software, and set up peripheral equipment.

Request service/support from software and hardware vendors regarding defective products.

Protect confidentiality with regards to all aspects of employee and corporate information.

Who you are:

Excellent written, verbal communication, and organizational skills.

Good attention to detail, work ethic and interpersonal skills.

Ability to adapt to shifting priorities.

Ability to handle confidential information in a discreet, professional manner.

Proficiency in the following:

Windows and Apple hardware and OSs

IT Ticketing Systems, Microsoft Active Directory, Multi Factor Authentication, Video Conferencing systems, & Google Workspace

Lenox & Apple, JIRA Service Desk, Windows 7/10 and macOS 10.12, Microsoft Active Directory and Exchange, VMWare, Citrix, DUO Security, F5, ClearPass, BlueJeans, Zoom, LifeSize, Polycom, Jabra, Logitech, Internet Explorer, Firefox, Chrome, Safari, GSuite, Dropbox, CrashPlan, Adobe Creative Cloud, Oracle and MySQL Clients tools. Microsoft SCCM, JAMF Casper Management Suites, Trend Micro Anti-Virus, Cisco desk phones, IOS, Android

Familiarity with the following:

Intune, JAMF or other MDMs, Anti-Virus and other security applications, IOS, Android, OKTA or similar SSO/IDP

Experience: 5+ years’ experience as a PC Technician in a medium or a large-scale organization.

Education: Bachelor’s Degree in related field

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant.

#LI-BR1

#LI-Hybrid

Who we are

WE ARE PRICELINE.

Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding – we make travel affordable and accessible to our customers.

Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.

We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable.

If you want to be part of something truly special, check us out!

Flexible work at Priceline

Priceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office.

Diversity and Inclusion are a Big Deal!

To be the best travel dealmakers in the world, it’s important we have a workforce that reflects the diverse customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work.

Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We’d love you to join us and add to our rich mix!

Applying for this position

We’re excited that you are interested in a career with us. For all current employees, please use the internal portal to find jobs and apply.

External candidates are required to have an account before applying. When you click Apply, returning candidates can log in, or new candidates can quickly create an account to save/view applications.

Click Here to Apply

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