Senior Leader, Patient Experience and Community Engagement – BC Mental Health & Substance Use Services

Job title: Senior Leader, Patient Experience and Community Engagement – BC Mental Health & Substance Use Services

Job description: Senior Leader, Patient Experience and Community Engagement

BC Mental Health & Substance Use Services

Burnaby, BC

What you’ll do

• Lead and/or coordinate the evidence-based planning and design of complex, strategic initiatives, including health literacy, patient experience measurement, cultural safety and anti-racism, provincial stakeholder engagement and stigma reduction priorities. Establish detailed project charters, plans and objectives to outline timelines and project deliverables. Execute project plans according to project methodologies, ensure successful and coordinated completion of project components, facilitate consensus with stakeholders as needed and ensure readiness for project implementation.
• Track progress according to plans for patient experience and engagement initiatives and identified metrics. Monitor and report on the status of initiatives and major barriers encountered. Make decisions and recommendations regarding projects scope and related changes required to facilitate a successful outcome. Implement or contribute to the implementation of effective processes to assess project risks, identify risk mitigation strategies and monitor risk.
• Develop and monitor implementation budgets within the context of operational demands and environmental and resource constraints and use best practice methods to thoroughly monitor and adhere to allocated budgets. Responsibilities include reporting variance, planning and adjusting operations and/or staffing to meet projections and annual targets, approving expenditures and preparing summaries and is accountable for its own operating budget.
• Identify and manage key stakeholder relationships across multiple organizations. Collaborate with key support areas and stakeholders, including the leaders and staff across all BCMHSUS operations, PHSA Corporate partners, Regional Health Authorities and Health Organizations across BC. Negotiate/facilitate resolution of any impediments to progress and success with these stakeholders.
• Liaise with organizations, agencies and the communities to identify and document deliverables, including issue discussion and resolution, in support of efficient and effective execution of the initiative

What you bring

• A level of education, training, and experience equivalent to a Master’s Degree in Health Services Administration, Business Administration or relevant health care discipline with a minimum of seven (7) year’s recent, related experience in project management and facilitating and managing consultation processes with a wide range of stakeholder groups.
• Project Management Professional designation and experience in fostering person and family centered care and leading community engagement is considered an asset.

You will also have:

• Experience or working knowledge of community engagement, person centered care, complex concurrent mental health and substance use disorders, quality improvement methodology and change management are key to the success of this role.
• Demonstrated ability to supervise and lead staff.
• Ability to establish courses of action for self and others that are results oriented.
• Excellent oral and written communication skills including the ability to present information in concise and meaningful ways, to facilitate, negotiate, and persuade multiple stakeholder groups with diverse views and experiences.
• Knowledge of current and emerging evidence based practice in standards and guidelines, stakeholder engagement and continuing education and adult learning principles.
• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
• Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

PHSA has a dedicated Indigenous Recruitment & Employee Experience team – our Sanya’k?ula Team provides support and builds community for Indigenous job seekers and employees through such events and services as our ComHmunities of Practice, careers services including resume and interview support, Indigenous Employee Network, a weekly coffee chat and more. We are striving to create an organization free from Indigenous specific racism and discrimination where Indigenous employees feel included and their cultures celebrated.

Job Type: Regular, Full-Time

Salary Range: $102,938 – $147,974 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Location: 1795 Willingdon Avenue, Burnaby, BC V5C 6E3 (with remote/ hybrid possibility)

Applications will be accepted until position is filled.

Hours of Work: Monday to Friday; 08:30-16:30

Requisition # 153475

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

(BCMHSUS) cares for people with complex mental health and substance use challenges.

BCMHSUS is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs:

PHSA and BCMHSUS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of October 26, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.

Labor Agreement Excluded

Requisition # 153475E-2407014

Work Site 1795 Willingdon Avenue, Burnaby, BC V5C 6E3 (with remote/ hybrid possibility)

Job Type Regular, Full-Time

FTE 1.00

Hours of Work 08:30-16:30

Work Days Mon, Tue, Wed, Thu, Fri

Expiry Date 17-Nov-2023

Click Here to Apply

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