Senior Manager, Provincial Readiness and Operational Planning

Job title: Senior Manager, Provincial Readiness and Operational Planning

Job description: Title : Senior Manager, Provincial Readiness and Operational Planning

Employee Working Location : Remote/Virtual (BC, Canada)

Employment Status : Permanent Full-time

Salary Band : $76,630 – $95,788 / year

The Canadian Red Cross (CRC) – one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada’s Best Employers 2024 – is seeking a Senior Manager, Provincial Readiness and Operational Planning to join its team.

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

The incumbent will work in collaboration with the Director, Emergency Management BC & Yukon and will work collaboratively with a team of emergency management professionals. The incumbent will ensure the Readiness of personnel, equipment, stock, and systems required to predictably and effectively respond to emergencies in BC & Yukon as well as within Canada and overseas. Working closely with the BC & Yukon EM Response Team, the incumbent will be responsible for operationalizing readiness plans, tailoring them to each operation and ensuring standards and practices in CRC disaster and crisis operations are scalable, consistent, safe and reliable. The incumbent will be a part of the BC & Yukon Emergency Management leadership team and will provide management and leadership to a team of subject matter experts.

In this role, you will:

Responsibility 1: Emergency Readiness Planning

• Consolidate & manage an annual picture of risks specific to the geography (hazards, vulnerability and capacity).
• The geographic focal point to link to the EMCI Emergency Readiness Planning team, ensuring harmonization in Emergency Readiness Planning tools, processes and standards.
• Lead local scenario-based planning exercises relevant to the local risks leading to an assessment of readiness gaps and opportunities across all service lines within the geography.
• Proactively consider emergent issues, trends and opportunities across the provincial, Canadian and international spheres to identify future challenges and opportunities.
• Generate a thematic list of business planning assumptions to help geographic and service line leadership anticipate change and promote participation in readiness planning.
• Engage with VEE and EM Coordinators to ensure regional volunteer targets and sourcing align with defined recruitment strategy and tactics.
• Participates and contributes to annual operational budget and planning requirements with particular emphasis on risks relevant throughout BC & Yukon under the direction of the Director, EM BCY.
• Provide on-call coverage for Emergency on-call system as required.

Responsibility 2: Translate Requirements into Emergency Readiness Plans

• Translate identified readiness gaps into personnel, stock and systems readiness requirements and work in lockstep with focal points for service lines and support services including logistics, people services, learning and development and systems.
• Perform a challenge function during annual operational planning processes and seasonal readiness planning processes to test plans relative to projected readiness requirements.
• Support the development and implementation of new and revised emergency readiness planning tools, in addition to supporting tool implementation.
• Prompt innovation by identifying opportunities for new service lines.
• Link to the National Partnership and Readiness Program Management team in order to ensure alignment of tools and resources.

Responsibility 3: Planning Function Lead during Emergency Operations

• Provide planning capacity to emergency response operations, acting as planning lead in the PDCT and FOT organizational charts.
• Act as a geographic focal point to link to the EMCI Emergency Management team, ensuring harmonization in Emergency Response Planning tools and processes.
• Provide operational expertise, direction and input into the development, content standards and alignment of concept of operations papers through to service delivery plans.
• Draft standard directives, decision papers, proposals and tools for relevant implementation in operations through collaboration with local operational leaders and functional subject matter experts.
• Ensure relevant response planning documentation is disseminated appropriately and stored digitally.
• Work in collaboration with Information Management and other key stakeholders to ensure that internal and external situation reports include a future facing element.
• Work in collaboration with Quality Management to provide information and lessons learned from operations to inform and continuously improve frameworks, templates, training, tools, and best-practices/standards.
• Work in collaboration with Quality Management to analyze evaluations and other lessons learned sources in order to identify opportunities for improved readiness, including clarifying operational strategies, the requirements for capacity, intervention tools and the Red Cross service offerings.

What we are looking for:

• Completion of a bachelor or master’s degree in Public Health, Emergency Management or similar field with a minimum 8 years of job-related work experience in an Emergency or Epidemic Health role, or an equivalent combination of education and experience.
• Experience in domestic emergency management including in response.
• Experience in working for the Red Cross/Red Crescent movement.
• Language – must be able to read, write and deliver services as appropriate to the operation in English and French would be an asset, English only candidates will be considered. Additional languages considered an asset.
• Strong leadership and managerial skills including in complex, high pressure environments.
• Ability to solve complex problems and provide innovative solutions.
• Demonstrates ability to gather, integrate and interpret complex information.
• Superior interpersonal relations, communication, problem-solving, and time management skills.

Working conditions:

• The majority of the work is performed in an environment which is mostly clean and comfortable.
• Travel throughout BC and Yukon required with occasional travel within Canada or internationally an option.
• Able to work non-traditional hours and respond to after hour emergency/disaster related requests.
• Potential for responding in hardship conditions, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odors, smoke, humidity, vulnerable beneficiaries).
• If working in a response site, health and safety considerations will be outlined prior to the assignment.
• If driving for Society business the incumbent will require a valid driver’s license with a satisfactory drivers’ abstract.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

Qualified applicants are encouraged to apply as soon as possible – those who apply after the selection process has started may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.

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