Service Manager

Job title: Service Manager

Company: Peterbilt Atlantic

Job description: If you are looking for a fast-paced, customer-focused environment where you can start your career or grow your skills alongside one of the best teams of mechanics in Atlantic Canada, Peterbilt Atlantic is the place to do it. Peterbilt Atlantic now boasts nine locations across Atlantic Canada and eastern Québec. We offer a state-of-the-art work environment and a comprehensive benefits plan, including pension and healthcare benefits. It’s your opportunity to work alongside a top-notch team in some of the most modern facilities in the region.

Benefits

• Blue Cross Insurance
• RRSP Contributions
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Family owned and operated
• Long term job security
• Discounts on products and services
• Above average industry pay

Responsibilities

• Working knowledge of Service department SRT is a must
• Ability to identify, search and fill parts orders as it relates to Heavy Duty trucks
• Management experience a must
• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance base on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
• Increase profitability by maximizing sales & executing retail promotions
• Oversee mechanics working on vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• Previous experience as a service writer, service advisor, or service manager
• Knowledge of repair SRT for heavy trucking industry
• Proven record of achieving exceptional customer satisfaction
• Above-average energy level
• A desire for a long-term career with a growing organization
• Strong communication and customer relations skills
• General understanding of various functions of a distribution center
• Preference given to individuals with CDK software training
• Computer-literate with the ability to learn and become proficient in any software programs
• High school diploma or equivalent degree preferred
• Valid driver’s license and a clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial or local laws.

Expected salary:

Location: Moncton, NB

Job date: Wed, 27 Jan 2021 23:20:53 GMT