Service Manager (FT)

Job title: Service Manager (FT)

Job description: Position Specifics:

Department: Service.

Reports to: Corporate Service Manager.

Supervises: Service Department Employees (Service Techs, Service Writer, etc).

Purpose:

Manage service operations within the dealership to maximize return on investment by optimizing Service Department processes, including internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities:

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Works closely with Corporate Service Manager to set and meet annual Service Department goals and budgets, in alignment with the organization’s financial and operational objectives.
• Attends and assists with customer clinics, field days, and related promotional events as required.
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Reviews work orders for completeness and accuracy prior to customer billing.
• Works closely with Corporate Service Manager to develop and execute Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
• Complete annual Performance Review with all Service Department employees.
• Ensures all departmental tools, equipment, and vehicles are in good working order.
• Tracks service technician training requirements.
• Follows all safety rules and regulations in performing work assignments.
• Other duties assigned by Management or directly related to customer service.

Experience, Education, Skills and Knowledge:

• 3+ years’ experience in Service Department operations.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Ability to write and speak effectively to individuals and groups.
• Familiar with John Deere Agriculture Equipment as well as competitive equipment.
• Basic understanding of financial principles relative to Service Department operations .
• Ability to analyze and interpret internal reports.
• Ability to work flexible hours and weekends.
• Excellent customer service skills and time management skills.

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