Service Operations Manager

Job title: Service Operations Manager

Company: Konecranes

Job description: Country: Canada (CA)
Location: Calgary, Alberta (CA-AB)
Location details:Indeed, LinkedIn

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

POSITION TITLE: SERVICE OPERATIONS MANAGER

REPORTS TO: BRANCH MANAGER

PRINCIPAL RESPONSIBILITIES:

At Konecranes we provide industry-leading overhead crane services such as Inspections, Repairs, Preventive Maintenance, Retrofits, and Modernizations on overhead cranes throughout Canada and the world. We serve all major industries in Western Canada including agriculture, manufacturing, energy, mining, and forestry. We are looking for a team player and strong leader to fill a key supervisory role in our Calgary, Alberta office, overseeing field operations throughout Southern Alberta and BC.

As a Service Operations Manager, the successful applicant will provide leadership for all field activities in a fast paced and technical industry and environment. Key responsibilities include field and shop safety, customer satisfaction, quality operations, labor and resource planning, material requisition/preparation, vehicle and equipment management, and project management. It’s a challenging role, but there will be a wealth of experience and support on hand to help you learn and thrive as part of our team as well as formal training on our systems, processes, and products. Some deliverables of the Service Operations Manager:

• Drive customer service excellence. Support and work with our Technicians to ensure our customers’ needs are met or exceeded.
• Support service quotations for repairs and inspections, scope and estimate projects in a timely manner, following established guidelines.
• Provide project management support and field supervision for major projects.
• Direct and assist Planners with the planning and scheduling of service work for the existing service workforce.
• Provide managerial support to the technician workforce. Address performance issues, documenting as required.
• Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company.
• Ensure time entry and expense reports are complete, accurate and approved.
• Ensure quality control program is administered in accordance with company policy.
• Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order.
• Ensure branch employees receive appropriate levels of training.
• Follow all established safety rules and procedures, including those established by the customer.
• Other duties as assigned by supervisor.

EDUCATION: Degree, Technical Diploma, or Trade Certification

EXPERIENCE: 2-3 years’ experience in a technical/support role. Familiarity with overhead cranes and their component parts desired. Prior supervisory and/or leadership experience preferred.

OTHER REQUIREMENTS:

• Responsible, respectful, and mature approach to leading a team.
• A safe driving record, including a valid driver’s license.
• Must be customer service oriented, willing to go above and beyond to serve a customer.
• Proven well-developed interpersonal and communication skills (especially listening) and be able to prioritize tasks.
• Ability to handle multiple priorities effectively.
• Strong PC skills, with direct experience working in an ERP system such as SAP an asset.

*KC #monca #cbca #nxt

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Expected salary:

Location: Calgary, AB

Job date: Fri, 14 May 2021 03:37:45 GMT