Services Attendant

Job title: Services Attendant

Job description: Job Description

POSITION SUMMARY: Under the General Supervision of the Program Supervisor, performs duties relative to the registration of departmental program and services and the control and admittance of Canada Games Complex.

MAJOR RESPONSIBILITIES: * Opens and closes the facility as per procedures.

• Admits and performs clerical/cash/computer duties for members, program participants, groups and day users. Is responsible for accurate accounting of all sales and day cash balances reports.
• Promotes and sells Canada Games Complex memberships and programs throughout counter sales and Registration Hot Line.
• Participates in the registration of Community Services Department programs and services to the general public.
• Processes and maintains files related to the registration of Community Services department programs and members at specified dates.
• Adopts tele-marketing procedures to increase membership renewals and sends out renewal notices to all members at specified dates.
• Answers telephone and counter inquires concerning the operation and services of the Canada Games Complex. Directs all calls and messages to the appropriate persons.
• Books courts, controls equipment usage and makes sure locks, keys and towels are available to patrons.
• Sells coupons and gift certificates for the Canada Games Complex, Community Recreation and the golf courses.
• Performs public relations functions at the Services Desk (tours, minor complaints, inquires, cancelled classes, etc.)
• Follows the procedures for the collection of returned cheques, DDS rejection debits and payments for invoices.
• Adopts a safe and responsible operation of all equipment and work station while maintaining a clean environment.
• Regularly attends and participates in Services and general Staff meetings.
• Acts as an Emergency Co-coordinator in absence of full-time Services Supervisor.
• Performs other related duties as assigned.

QUALIFICATIONS:

Education/Experience:

• Minimum Grade 11 education
• An ability to communicate tactfully and effectively with the public
• Experience in handling money and the ability to operate automated/computerized equipment is required
• Some post secondary education and/or experience in business, recreation, sports or fitness is an asset

CONDITIONS OF EMPLOYMENT:

• Must be willing to work evenings and weekends
• Must have or obtain within three months of employment, first Aid and CPR certification and WHMIS (courses available throughout employer)
• Must obtain Customer Service training at the first available opportunity
• Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)
• Hours of work must not exceed 24 hours per week

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