Shop Foreman – Agriculture

Job title: Shop Foreman – Agriculture

Job description: We are looking for a Shop Foreman for our John Deere (agriculture) dealership in Calgary, AB.

This position is responsible for assisting with coordinating and directing the workload of the Service Department on the Turf Products side to meet efficiency and productivity targets, while also providing quality repair work. This position is responsible for advising and making recommendations to the Service Manager regarding technician skills and training needs, while also providing customer quotes and estimates and reviewing work orders with customers as required.

DUTIES & RESPONSIBILITIES

• Assists with the assignment of jobs and work orders to Service Department employees according to their skills and knowledge
• Assists in the appraisal of repair orders coming into the Service Department and may participate in repairs. May review repair orders for accuracy and completeness, and stays informed of the progress on all jobs
• Acts as a point-of-contact for technicians on equipment repair inquiries and updates
• Directs and assists in the diagnosis of machine problems of technicians and apprentices
• Inspects and repairs all special tools. Recommends new tooling as required
• Advises Service Manager or Service Location Manager of all customer complaints
• Coordinates and schedules all in-house technician training
• Assists the Service Manager or Service Location Manager with coordinating and conducting quarterly safety meetings
• Supports Service Advisors by responding to technical questions from customers
• Demonstrates proper and safe workplace processes and operation of equipment
• Maintains good housekeeping discipline for a clean and safe working environment
• May fill the Service Manager or Service Location Manager role in their absence
• May arrange for and participate in re-conditioning of used equipment and set-up of new equipment
• May approve the release of equipment for delivery to the customer
• May assist in providing performance feedback and disciplinary recommendations for service technicians and staff to the Service Manager or Service Location Manager
• Bills approximately 50% of available time

• Other duties as assigned

QUALIFICATIONS/REQUIREMENTS

• 3+ years’ experience as a Service Technician, Journeyman certification preferred
• Ability to lead and coach others

• Familiar with company and competitive products
• Basic understanding of financial principles related to service department operations

• Ability to write and speak effectively to individuals and groups
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Excellent negotiation/conflict resolution, decision making, and delegation skills

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