Shop Foreman

Job title: Shop Foreman

Company: Cervus Equipment

Job description: Are you looking for the next step in your career?

Cervus Equipment is a world-leading equipment dealer, powered by iconic brands and unrivaled support.

With 64 dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It’s our mission to enable our customer’s success by providing practical and reliable equipment solutions and support.

Our customers count on Cervus to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brands John Deere, Peterbilt, JLG, Clark, Sellick and Doosan.

Our High River, Alberta branch is looking for an exceptional individual to join our service department as a Working Shop Foreman for our Agriculture Division (John Deere). This position will provide guidance to Service Technicians on diagnostics (or repairs), working on the tools 50% of the time roughly (billing out time), monitoring work inside the shop and quality control regarding repairs. Previous experience performing repairs and diagnostics on agriculture equipment is required.

What does the role look like?

• Assign jobs to technicians based on their skills and knowledge
• Direct and assist technicians in the diagnosis of machine problems so that the repairs are completed in a timely manner
• Monitoring the progress of all jobs inside the shop
• Executes dealership Quality Control initiatives for equipment leaving the shop
• Coordinate technician training with the Corporate Service Manager; assign jobs to coincide with training
• Ensure that all technicians are complying to company policies and procedures for safety
• Inspect and repair all special tools and recommend new tooling
• Advise Service Manager of all customer or employee complaints
• Review all completed work orders for completeness and accuracy concerning parts

• Warranty information too, if applicable
• Provide estimates to customers as required and creating work orders as required
• Maintaining a clean and organized shop
• Meet with technicians routinely to review Service Department performance
• Meet daily with Service Manager to review Service Department performance and personnel matters
• Answer customer telephone calls as required; make outbound telephone calls as required to keep customers informed of the status of their repairs
• Bill approximately 50% of available time (performing mechanical repairs and diagnostics)
• Discipline technicians as required, or recommend disciplinary action to Service Manager
• Perform other duties as directed by Management
• Keep track and organize with customer for product improvement programs/recall programs
• Book and organize all internal and external trucks

What are we looking for?

• Strong leadership experience or aptitude to lead a team of Service Technicians
• Minimum 3 years of experience as a Service Technician performing diagnostics and mechanical repairs on agriculture equipment required
• Experience as a Shop Foreman would be ideal
• Great communication skills
• Ability to make good decisions under pressure
• Strong motivation to get the job done in an efficient manner and to maintain positive customer experiences

What’s in it for you?

• Competitive compensation package with an incentive program
• An awesome health, dental and optical benefits package
• An Employee Stock Purchase Program, matching begins after one year
• A great health, dental and optical benefits package.
• Opportunities for growth in your career as the Cervus organization expands

• Opening of a new branch in Nipawin, SK in 2020
• Acquired Deermart Equipment in Red Deer, AB in 2018
• Opening of a newly built John Deere dealership in Ponoka, AB in 2015
• Acquisition of 12 Peterbilt dealerships in Ontario in 2014
• Working for a world-leading equipment dealer
• Employee referral bonus

Expected salary:

Location: High River, AB

Job date: Thu, 03 Jun 2021 22:51:52 GMT