Software License & Compliance Specialist

Job title: Software License & Compliance Specialist

Company:

Job description: Service New Brunswick is seeking an individual to join the Technology Services Division as a Software License and Compliance Specialist. The SNB Technology Services Division provides technology services to all Government of New Brunswick departments and Regional Health Authorities. With over 700 employees, we form one of the largest IT employers in the province with office locations in most cities and regions. We are mandated to deliver an extensive range of IT Services across various information technology disciplines.

Technology is often a core component to government services provided to the citizens of New Brunswick. As such, we implement and support the technologies used to deliver to Health Care, Education, Justice, Environment, Economic Development, Social Services, Transportation, Agriculture as well as many other sectors. Members of our team have the opportunity drive innovation and excellence across government using technology.

The Government of New Brunswick (GNB) is committed to transforming how it manages its operational business units and finances. GNB’s goal is to modernize its business processes though the implementation and operation of an Oracle Enterprise Resource Planning (ERP) Cloud Software as a Service (SaaS) solution over the next 10+ years. This position is part of a multi-disciplinary and highly skilled team assigned to creating and supporting innovative strategies to help transform GNB service delivery through the ERP Cloud platform.

Please ensure that you indicate the competition number R85-2019/20-SNB-1996 when applying.
What will you be doing?
The Software License and Compliance Specialist will be responsible for coordinating access management and licensing programs of all ERP Software. The responsibilities include but are not limited to:

Software Compliance Management:

• Assist with defining an implementing a Software License and Compliance program inclusive of software policies, processes and guidelines to ensure licensing compliance
• Manage enterprise-wide compliance with all software license agreements and copyright law by monitoring and enforcing proper software usage policies and guidelines to ensure that there is no non-conformance
• Review and understand existing software licenses to ensure GNB is in compliance; take corrective action if necessary
• Conduct internal software audits to identify variances between deployed and licensed software; ensure deployed software aligns with the quantity and licensing models purchased, rectify variances between deployed and licensed software
• Manage vendor compliance audits as required
• Avoid excessive or unwarranted software usage

Software License Management:

• Oversee the purchase of all software licenses; ensure appropriate quantities and licensing models are purchased, determine contract requirements, ensure orders are placed and validate proper payment
• Ensure adequate number and usage of licenses by monitoring, analyzing and optimizing;
• Work with Product Owners/Managers in negotiating license reductions/increases as necessary due to usage
• Ensure retention of all proof-of-license documentation
• Develop license templates/checklists, assess and participate in negotiating new software vendor license agreements, negotiate changes to existing agreements
• Evaluate and recommend options to reduce licensing costs
• Assist with the completion of Business Requirements, Business Cases, Project Charters and Proposals on new initiatives relative to licensing as required
• Liaise with Product Owners/Managers, Inventory Management and business representatives to ensure proper tracking of all software product deployed to ensure GNB has sufficient licenses
• Assist IT management in establishing license and associated maintenance agreements consistent with GNB’s current and planned usage, as well as industry practice
• Research, evaluate, recommend and implement methods, policies, processes, best practices, techniques, technologies and tools for software license management

Manage Vendor Relationships:

• Create, build and maintain open partnerships and relations with major software publishers to ensure maximum value for all agreements
• Subject Matter Expert in software licensing, compliance, software maintenance agreements and vendor licensing practices
• Ensure and maintain expertise and advise Product Owners, Managers, IT Senior Management and other key stakeholders on license management methods, processes, best practices, technologies and tools

Access Management:

• Centralizing licensing data and tracking activities: Maintain all GNB employee license requirements and their associated renewal and expiry dates within one centralized system accessible across work groups, departments and locations
• Ensuring licenses are always up to date and maintaining compliance through the automation of processes and notifications to employees and their supervisors for upcoming and overdue license renewals
• Reporting the status of all licenses for employees or groups of employees as well as any related requirements that are upcoming and need to be completed
• Ensure regulatory compliance and that all employees across all GNB possess the most up to date license requirements for their roles and avoid costly penalties and fines associated with unlicensed workers on the job

What can GNB offer you?

• Meaningful work
• Opportunities for career growth and advancement
• Career diversity within a single large employer
• Comprehensive benefits package (paid vacation plus health, dental, life and long-term disability plans) and pension

ESSENTIAL QUALIFICATIONS: Bachelor’s Degree in Computer Science, Business or a related field with 3-5 years of related experience in interpreting license terms and conditions; in purchasing and tracking software licenses; and in inventory systems for tracking software. An equivalent combination of education, training and experience may be considered.

Written and spoken competence in English is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.
ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

• Certified Software Manager
• Experience in software license management, especially in interpreting contract language and compliance.
• Experience in contract management, especially in contract negotiations
• Proficient with Microsoft System Center Configuration Manager (SCCM) for developing queries and monitor usage information for deployed software products
• Proficient with or working knowledge of other proprietary reporting and discovery tools used for software license management and compliance.
• Working knowledge of asset management databases technologies and service management tools, i.e. Remedy, SQL, MS Access.
• Working knowledge of process mapping, reporting tools and techniques.

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS:

• On occasion, some travel throughout the province may be required.
• Some weekday evenings and/or weekend work hours may be required.
• Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:

• Analytical Thinking/Judgment
• Client Service Orientation
• Results Orientation
• Organizational Awareness
• Relationship / Network Building
• Strategic Thinking

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Planning and Organizing Skills
• Specialized Subject Matter Expertise and Knowledge
• Written Communication
• Records and Information Management
• Knowledge of Auditing
• Knowledge of Policy Development Processes

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary : $56,524- $78,962 annually – Pay Band 5 – Management and Non-Union Pay Plan

Expected salary:

Location: New Brunswick

Job date: Tue, 26 Jan 2021 01:33:21 GMT