Strategic Client Executive Public Sector (Atlantic Canada)

Job title: Strategic Client Executive Public Sector (Atlantic Canada)

Job description: TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

As a Strategic Client Executive, you will be joining the TELUS Health Growth and Strategic Relationships team responsible for leading the relationships and development of key enterprise accounts. Account products and services will focus on the many solution lines within TELUS Health, in addition to cross-sell opportunities throughout our broader organization, including TELUS Business Solutions (TBS), TELUS Agriculture & Consumer Goods (TAC), and TELUS International (TI). Our mandate is to ensure our clients are receiving a holistic and integrated support program allowing them to focus on their business objectives.

If you are passionate about your clients’ business and are growth minded – this role might be for you.

Builds long-term, trusted relationships

Builds an in-depth understanding of the client’s business objectives

Acts as a trusted advisor to the client, providing insights and solutions that are relevant to their business or industry

Sets a clear vision, strategy and plan for deepening and expanding the client relationships for which they are responsible

Drives revenue growth through consultative sales

Builds and leads strategy to grow year over year revenue by aligning with client’s key priorities

Leverage all product and service lines across TELUS Health, in addition to our broader client solutions within TBS, TAC and TI, to complete a holistic growth plan that meets the needs and objectives of clients

Protects existing revenue by ensuring client satisfaction, adding value and at times leading the renewal process

Understands client’s buying process and effectively engages in the budgeting cycle

Navigates complex relationships

Makes connections at all levels of client’s business with a strategy to engage executives and expand relationships across the organization

Ability to engage stakeholders, including influencers

Builds strategies to develop and manage global relationships

Ability to manage internal relationships across business lines to execute on client strategy

Mobilizes internal client teams

Leads all aspects of client strategy through the active management of an account plan, ensuring that all team members are engaged

Facilitates an integrated approach to client delivery ensuring that teams have a thorough understanding of their client across delivery areas

Energizes and motivates internal teams to ensure high levels of client satisfaction and to identify and progress opportunities for growth

Supports and holds internal client teams accountable to resolve service delivery issues when they arise

Acts as a mentor or coach to internal team members by coaching them on strategy, reviewing content and providing them with opportunities to shine

Leverage full suite of TELUS Health capabilities

Creates two-way dialogue with clients to identify market trends, understand gaps and test new solutions

Mobilizes the right expertise and capabilities from across the broader organization to bring the right solutions to clients

Designs solutions that fit by blending all TELUS Health services, solutions, and technology capabilities

Develops thought leadership and client ready content that can be shared across the business

A Strategic Client Executive will excel at:

Building strong trusted advisor relationships

Building deep understanding of client’s business and the client themselves (their individual value drivers)

Seeing things through the client’s lens – able to deliver tailored messages that resonate with the client

Opening new opportunities to cross-sell across all business lines to existing clients, driving sustainable revenue growth

Establishing credibility with senior leaders

Navigating and coordinating the right internal resources to create solutions, address challenges and remove barriers

Providing hands-on support and/or sponsoring enterprise projects as needed

Translating industry knowledge, competitive market dynamics, general business acumen and deep understanding of client’s business into value added insights & solutions

‘Client Relationship Partner – Public Sector’

Business experience that includes directly managing and supporting complex clients

Strong knowledge and experience with various levels of government

Understanding of formal and informal workings of the machinery of government(s) as well as strong networks at the political and/or bureaucratic levels

A strong knowledge and understanding of the TELUS Health solutions and capabilities

A strong understanding of Canadian benefit plans and the mental health landscape are key

‘Sales Execution’

Drive revenue growth

Executive on sales strategy growth across TELUS Health and TELUS business units

Develop and effectively manage a sales funnel, leveraging existing TELUS relationships

Navigate a complex sales cycle with many stakeholders

Understand client’s buying process and effectively engage in the budgeting cycle

Collaborate with business units, marketing and sales teams to drive product intensity across TELUS Health client base with strategy specific to enterprise market

Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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