Tax Payment and Collection Clerk (part-time, temporary, up to 6 months)

Job title: Tax Payment and Collection Clerk (part-time, temporary, up to 6 months)

Job description: Job Summary

Resumes are being accepted for the temporary part-time position of Tax Payment and Collection Clerk reporting to the Supervisor, Property Tax. The successful candidate will perform a variety of duties related to the maintenance of the tax roll in preparation for tax billing and in collection of tax arrears with a focus on quality customer service and continuous improvement processes. Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

Hours of Work:
21 hours per week; Monday to Friday between the hours of 8:30 a.m. and 4:30 p.m

Your role

• Process daily mail cheque payments, post-dated cheques, telebanking and electronic bank payments, POS Class payments, mortgage company payments, credit card payments and other payments received.
• Data entry of tax data including ownership and mailing address changes, mortgage company information, and PAD information
• Tracks returned mail and makes changes as required.
• Administer and maintain name and address mortgage company files and group code databases and initiate correspondence for same. Resolves or investigates and assists in resolution of discrepancies.
• Respond to and answer all customer inquiries, problems and deal efficiently with difficult customers over the telephone and email and follows through on same, and details nature of all correspondence on the account.
• Maintain postdate file, balance, prepare bank deposit and send to bank. Update to sub ledger
• Prepare monthly tax arrears statements for mailing.
• Assist in collection and administration of tax arrears. Identifies and corresponds with property owners who are in arrears and follows through on same. This includes calculation of interest and/or projected interest and negotiating suitable payment arrangements, etc.
• File all documents and paper related to the duties in the property files or appropriate location.
• Perform other related duties as assigned.

Qualifications

• Experience in data entry, filing and customer service, normally acquired through a Grade 12 diploma and 2 to 3 years’ experience related to property taxation. Candidates with an equivalent combination of education and experience may be considered.
• Demonstrated knowledge and understanding of Municipal Act, Assessment Act and other relevant legislation is required.
• Must exhibit strong customer service skills with the ability to respond to customers confidentially in a professional and courteous manner.
• Must demonstrate initiative, positive workplace behaviors and the ability to ask questions, identify issues & concerns, research and find resolutions.
• Previous payment processing experience in an environment where high-volume transactions occur with a proficient knowledge of all types of transactional operations, security and safeguarding requirements.
• Experience working in a municipal tax setting would be an asset.
• Completion of Municipal Tax Administration Program would be an asset. The successful candidate would be required start the program upon job acceptance and complete the program within two years.
• Intermediate skills in Microsoft Office (Word, Excel and Outlook) with strong and accurate data entry skills. Experience with Vailtech, JDEwards and Class would be an asset
• Post-secondary education in business administration, accounting or related field would be an asset.
• An aptitude for numbers with a keen sense of accuracy, thoroughness and attention to detail
• Must be able to work in a team environment with the ability to communicate orally and in written form in a clear, concise and courteous manner.
• Must establish and maintain effective working relationships with employees and the general public.
• Must be well organized, be able to prioritize work and meet inflexible deadlines in a demanding environment.
• Knowledge of the Occupational Health and Safety Act

Rate
CUPE 973 Grade: 6 $27.07 – $33.24

How to apply
Qualified applicants are invited to apply using our online application system by December 19, 2023. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered. Proof of qualifications will be requested at the interview stage.

The City of Guelph is an equal opportunity employer that values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.

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