Team Manager – TELUS Health MyCareTM, formerly Babylon by TELUS Health

Job title: Team Manager – TELUS Health MyCareTM, formerly Babylon by TELUS Health

Job description: Are you ready to inspire and lead a team dedicated to serving patients and forging the way for a new generation of healthcare?

Join our team

TELUS Health MyCareTM, formerly Babylon by TELUS Health empowers Canadians to take control of their health and the health of their loved ones by offering family doctor, mental health counselor and dietitian consultations in addition to digital health monitoring tools, all from an app on your smartphone. This mobile app and service revolutionizes how Canadians can access healthcare. It is also core to our Home Solutions strategy to advance the digital lives of Canadians with innovative integrated solutions across our wireline and wireless business.

Here’s the impact you’ll make and what we’ll accomplish together

We are looking for a passionate and dynamic individual to join our team and play an important role in positively impacting Canadians’ ability to access healthcare. As a Team Managers, you will support a Clinical Operations team, building a performance-driven, highly engaged and collaborative environment for your team to manage day-to-day patient communications and pre- and post-consult care.

Here’s how
Foster a collaborative environment which focuses on delivering high levels of team member engagement
Support, coach, develop and mentor team members for both in role performance and next role career growth
Ownership over performance of your team: drive objectives and measures to support team member and customer satisfaction while maintaining operational excellence and cost effectiveness
Collaborate with the Recruitment team and help define the proactive retention strategy and support the execution
Interlock with partner teams such as Operations Workforce Management, Performance & Analysis, and Product Ops to drive and implement initiatives
Drive key initiatives and projects to enable team members to provide increasingly higher levels of service to patients
Ability to drive change and develop a team through ambiguity with a positive, can-do attitude as team/tools/processes continue to scale
You’re the missing piece of the puzzle
Known for people leadership and relationship focused approach
Recognized for your ability and willingness to manage change and take full responsibility for personal actions as well as the actions of a team
Exceptional ability to drive results and create high engagement culture
A passion for continuous improvement, learning and growth, and a desire to deliver exceptional results
Customer-focused approach, with an understanding that every decision impacts the customer and partner experience
Flexibility to work evenings or weekends to support team members as needed
Great-to-haves
Experience in healthcare operations
Experience in call centres and/or field operations
Post-Secondary Degree
A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.

TELUS

We’re TELUS, a people-first, customer-first, purpose-driven team who work together every day to innovate and do good for Canadians. From providing digital solutions that make our lives easier and safer, to supporting those who need it most,…

Click Here to Apply

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