Technical Communicator – Agriculture

Job title: Technical Communicator – Agriculture

Job description: Brandt is currently looking to fill a Technical Communicator – Agriculture position in our Regina Customer Support Centre. This position is responsible for providing technical assistance to Brandt Service Departments in order to solve customer machine issues.

The ideal candidate will be a Heavy Duty Technician by trade and have experience with machine troubleshooting. They will have a high level of computer skills and good communication. The successful candidate will be responsible for taking a proactive approach to repairs and lifecycle planning by utilizing the latest technologies and available equipment data to provide recommendations that allow our technicians to repair machines faster and more efficiently. This position is a key liaison with Brandt technicians and engineers at John Deere.

This position is a great opportunity for experienced technicians with an aptitude for technology, or individuals with a technology background and an aptitude for mechanical systems.

Duties & Responsibilities

• Manage technical assistance requests from Brandt Service Departments using Case Contact Management System (CCMS) software
• Develop Brandt Technical Assistance Centre technical solutions by

• Working with Deere via their Case & Contact Management System (formerly DTAC)
• Working similarly with other OEM Manufacturers represented by Brandt.
• Examine diagnostic trouble codes that come from JDLink system
• Researching oil sample data
• Researching warranty data
• Update and maintain the BTAC Technical Solution database
• Provide direction and technical expertise to the branches
• Utilize John Deere Service Advisor Remote

• To generate diagnostic revenue
• To help branches reduce multiple service field trips
• Report regularly on

• New emerging issue
• Customers at risk
• Open BTAC cases
• Problem resolution cycle times

Required Skills

Required Experience

• Red seal Heavy Duty Technician certificate or equivalent work experience in the Industry
• Minimum 5 years service experience preferred
• Strong background in computer applications and analytics
• Knowledge of Agriculture equipment & dealership service departments
• Ability to filter and correlate the different data source to create an accurate recommendation
• Knowledge of machine application, design, functionality and understanding the environmental effect on the equipment performance
• Understand effective inspection process and equipment lifecycle planning
• Bilingual is an asset but not required
• Travel may be required

• Red seal Heavy Duty Technician certificate or equivalent work experience in the Industry
• Minimum 5 years service experience preferred
• Strong background in computer applications and analytics
• Knowledge of Agriculture equipment & dealership service departments
• Ability to filter and correlate the different data source to create an accurate recommendation
• Knowledge of machine application, design, functionality and understanding the environmental effect on the equipment performance
• Understand effective inspection process and equipment lifecycle planning
• Bilingual is an asset but not required
• Travel may be required

Click Here to Apply

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