Technical Support Analyst

April 6, 2021 Finance

Job Overview

Job title: Technical Support Analyst

Company: Mogo Finance Technology Inc.

Job description: Mogo (TSX: MOGO; NASDAQ: MOGO) — a financial technology company — offers a finance app that empowers consumers with simple solutions to help them get in control of their financial health and be more mindful of the impact they have on society and the planet. We all know it’s time to do things differently. It’s time for a new way to manage our money, one that’s inclusive and sustainable. One that takes into account our financial health, the planet’s health and the health of our society. At Mogo, users can sign up for a free account in only three minutes and begin to learn the 4 habits of financial health and get convenient access to products that can help them achieve their financial goals and have a positive impact on the planet including a digital spending account with Mogo Visa* Platinum Prepaid Card featuring automatic carbon offsetting, free monthly credit score monitoring, ID fraud protection and personal loans. The Mogo platform has been purpose-built to deliver a best-in-class digital experience, with best-in-class products all through one account. With more than one million members and a marketing partnership with Canada’s largest news media company, Mogo continues to execute on its vision of becoming the go-to financial app for the next generation of Canadians. To learn more, please visit mogo.ca or download the mobile app (iOS or Android).

Ready to work in a dynamic, fun, and fast-paced environment? Well, you’ve come to the right place! We’re looking for a self-starter and motivated individual, who can assist in bringing a high level of technical support for our Winnipeg office and beyond. Help us stay ahead of the status-quo by bringing your A-game every day. If you like to multi-task and you’re not afraid of challenges and being busy, take a peek at the role below!

What you’ll do:

Onsite or remote technical support and troubleshooting for Mogo offices and teams across Canada (*Based out of our Winnipeg location)
Junior systems administration or basic server support that can include: creating user account profiles, managing permissions, access privileges, and other Active Directory tasks
Installs and configures a variety of computer hardware, software, and peripheral devices on desktops, workstations, and laptops
Receives, reviews, and resolves IT service requests and trouble tickets in a timely manner
Effectively examine issues, identify solutions, and suggest preventative maintenance actions
Assist in implementing technology-based business solutions, as well as researching industry best practices
Act as a brand ambassador for Mogo, regularly using our suite of products, sharing the brand with friends and family, and providing feedback to the team for improvements

What you’ll bring:

Technical support experience in a mid to large size organization supporting users by phone, email, in-person or via remote session
Knowledge of Windows operating systems (Windows 10), Apple Mac OS X and iOS, Microsoft Office 365, printers and client/server applications.
Experience with Microsoft O365 administration.
Excellent knowledge of technical troubleshooting framework
Strong work-ethic, ability to work independently, prioritize work assignments, and meet deadlines
Experience in providing outstanding customer service support to all levels
Resourcefulness, creativity, and a love for continuous learning

Completion of a post-secondary IT related diploma or degree, or equivalent experience